Mercalis

Director

• Directing, planning, organizing, supervising, and coordinating clinical services across all clinical services teams
• Monitoring compliance and clinical standards; productivity and quality assurance efforts, meeting contractual and internal performance standards
• Serve as a member of the Senior Clinical Team and work collaboratively to ensure all program operations are integrated and functioning as designed
• Liaise with appropriate external entities and internal Mercalis departments
• Create, analyze and present data and reports as relevant to clinical operations
• Directly supervise and lead nurses who lead clinical team members to provide ongoing coaching and mentorship
• Develop, review and update policies, procedures, process improvement, training, and evaluation to support efficient clinic workflows, productivity, quality improvement and customer service
• Contribute to and monitor clinical budget
• Facilitate and support process improvement initiatives that enhance the patient and health care provider experience
• Maintain a thorough understanding of company Standard Operating Procedures (SOPs), process, and policy requirements
• Participate with clinical leadership to establish and maintain clinical competencies for the clinical teams
• Work with clinical training and clinical QAQC to ensure clinical teams are trained and monitored to meet compliance and program expectations
• Initiate and run internal clinical department meetings as needed
• Contribute to the design of clinical programs with the patient’s experience as the leading priority
• Ensure on time adherence to training deadlines for all corporate policies and procedures governing access to confidential data

Director, Clinical Services

Full-stack Engineer

• Technical ownership of approaches and solutions that are built and supported by the scrum team
• Responsible for enforcing code quality, coding practices and architectural standards for the team
• Provides technical consultation to team Product Owner, Engineering Manager, and other business stakeholders
• Works with Product Owner to prioritize and oversee day-to-day technical work
• Assists team in understanding technical requirements and feasibility
• Leads technical design sessions with scrum team
• Mentors junior members on the team and onboards new hires into the code bases and technical stack
• Develops software solutions to satisfy business use-cases and specified requirements per team Product Owner and Manager
• Learns and implements commercial off-the-shelf or SaaS products into a solution where necessary
• Looks for opportunities to improve and refactor existing codebases
• Able to break down complex requirements into system design, actionable work items, and unit-testable code
• Develops UI mocks, scripts, or other relevant proofs of concepts
• Creates documentation, flowcharts, layouts, and diagrams to solidify understanding and preserve knowledge
• Provides support for existing applications for both issues and enhancements
• Updates and improves existing codebases as needed to provide framework update or dependency upgrades
• Oversees software releases
• Participates in all SCRUM activities
• Participates and provides in-depth code reviews to ensure code quality and best solution approaches
• Assists other members of the SCRUM team to ensure all sprint commitments are met
• Actively works to stay current with the latest trends and technologies in the industry
• On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
• Ensure all SOPs are followed with consistency

Technical Lead, IT

Digital Marketing

• Work cross-functionally to execute marketing strategies and contribute to campaign content development for all service lines (Patient Services, Healthcare Provider Engagement, Payer Intelligence, Clinical Trial Support, and Consulting).
• Serve as project manager with various third-party vendors, maximizing return on investment and ensuring high performance.
• Oversee corporate website(s) with web hosting vendor and all associated content requests, being mindful of SEO needs and core organizational KPIs.
• Own our marketing automation platform, Account Engagement (formerly known as Pardot) for top-of-funnel lead generation, pipeline building, and nurturing campaigns.
• Responsibility for creating automated email journeys, landing pages, and trackable links, and regularly reporting on performance – using the data to refine and improve campaigns.
• Manage SEM / display advertising campaigns with third-party agency, measure impact, and present results to key stakeholders on monthly basis.
• Work with third-party vendor to continue implementing SEO improvements.
• Drive social media content strategy and execution on LinkedIn, X/Twitter, Instagram, and YouTube via utilization of social listening / scheduling tools.
• Develop digital-centric content that demonstrates thought leadership.
• Work closely with Creative Director to generate ideas and direction for content such as social media imagery, website resources, and sales collateral.
• Partner with members of HR and DEI on content to elevate our organization’s community impact and drive employer brand on social media channels and our websites.
• Develop and maintain knowledge on the latest trends, tools, and capabilities across the digital marketing landscape.

Director, Clinical Services

Technical Lead, IT

Digital Marketing Manager