Mercalis

Frontend Engineer

• Accurately enter and process new and refill prescriptions in pharmacy management systems
• Contact patients and prescribers to collect missing information
• Respond to inbound calls and make outbound calls to support patient care and pharmacy services
• Report drug adverse events to internal systems and client portals
• Demonstrate discretion in handling protected health information (PHI) and maintain patient confidentiality
• Navigate pharmacy systems to confirm, document, and reconcile orders
• Ensure compliance with internal SOPs, accreditation standards, and regulatory requirements
• Maintain accurate records and documentation to support audits and operational reviews
• Work cross-functionally with pharmacists, technicians, hub personnel, and fulfillment teams
• Participate in training, quality checks, and continuous improvement initiatives
• Assist in onboarding and mentoring new technicians as appropriate

Front End Pharmacy Technician