Mento

Account Manager

Mento

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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About the role

  • Own day-to-day account management – serve as the operational point of contact for partner accounts, managing ongoing requests, coordinating cross-functional responses, troubleshooting issues, and ensuring seamless communication between partners, members, and internal teams
  • Partner cross-functionally with coaching operations, product/engineering, sales, and leadership teams to surface partner needs, resolve blockers, and improve the member experience – you'll be the voice of the partner internally and drive alignment across stakeholders
  • Design and execute partner-specific programs that drive engagement, prove ROI, and differentiate Mento's coaching experience
  • Own the operational rhythm of partner success – manage renewals tracking and design systems to move accounts toward positive health indicators (high member satisfaction, 100% seat utilization, strong engagement, and renewal readiness)
  • Drive engagement and utilization for partners – proactively reach out to partners, members, coaches, and internal stakeholders to drive adoption, troubleshoot member roadblocks, and ensure high engagement rates that demonstrate program value to partner stakeholders
  • Build and maintain partner-facing documentation (program guides, playbooks, FAQs) and internal operations manuals to ensure consistency and scalability
  • Identify opportunities for program expansion and collaborate with Partner Success to close expansion deals

Requirements

  • 2-3 years in customer success, account management, or client services at a B2B SaaS or tech company
  • Proven ability to manage client relationships in fast-paced startup environments, including conducting calls, driving onboarding, and managing renewals
  • Strong project management skills – you can design and execute programs from scratch
  • Comfort with data and reporting – able to track account health metrics, build dashboards, and tell stories with data
  • Bonus: Experience working with HR, L&D, or People Ops stakeholders in a B2B context
  • Bonus: Located where a majority of our partners are: SF, LA, NY
Benefits
  • Fully Remote - ability to work from anywhere with bi-annual team offsites
  • Medical, dental, vision, and a 401k plan
  • Unlimited vacation (We actually mean this! it's important to keep yourself fresh)
  • $500 home office stipend
  • Access to your own Mento Coach
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successproject managementdata reportingdashboard creationprogram designprogram executionrenewals managementclient relationship managementB2B SaaS
Soft Skills
communicationcross-functional collaborationtroubleshootingengagement drivingproblem-solvingstakeholder alignmentoperational managementadaptabilityrelationship buildingorganizational skills