Marketplace Product, Operations
Mento
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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About the role
- Own coach-member marketplace KPIs and use data to drive continuous improvement: match quality, time-to-match, coach utilization, member satisfaction, coach satisfaction, matching efficiency and cost.
- Develop and execute the strategy to move Mento’s matching from human-powered to AI-augmented within 3–4 months.
- Own and optimize the full member journey and enable transition from a hands-on member experience to a high-touch, personalized experience that can scale.
- Design experiments to measure model performance vs. human decisions: accuracy, match quality, failure modes, and edge cases.
- Lead with an experimentation mindset – constantly piloting tools, testing solutions, and running experiments that increase efficiency and improve outcomes without sacrificing personalization.
- Maintain deep knowledge of member personas and coach profiles (specializations, styles, capacity) to inform both manual and algorithmic matching decisions.
Requirements
- + years of hands-on experience using LLMs and AI tools to improve workflows in a professional setting, with clear examples and measurable results.
- Experience improving matching, pairing, or recommendation systems in a two-sided marketplace (coaching, recruiting, talent, matchmaking, etc.).
- Project management and process improvement experience with measurable results
- Comfort/fluency with AI tools, CRM systems (Hubspot), workflow automation platforms (Zapier), and scheduling tools.
Benefits
- Competitive salary and equity
- Medical, dental, vision, and a 401k plan
- Unlimited vacation (We actually mean this! it's important to keep yourself fresh)
- Access to your own Mento Coach
- Commuter benefits for Bay Area transportation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
LLMsAI toolsmatching systemsrecommendation systemsproject managementprocess improvementdata analysisexperiment designalgorithmic matchingworkflow automation
Soft skills
experimentation mindsetleadershipcommunicationproblem-solvingadaptabilityanalytical thinkingcollaborationstrategic thinkingcustomer focuspersonalization