Senior Network Architect, Security and Operations
The Greenbrier Companies
AzureCloudCyber SecurityFirewalls
Customer Success Manager
Menlo Security Inc.
full-time
Posted on:
Origin: • 🇯🇵 Japan
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AzureCloudCyber SecurityFirewalls
About the role
- Serve as the primary point of contact and trusted advisor for a portfolio of key customer accounts, including engagement with C-suite executives (CTOs, CISOs, Security Architects, etc.).
- Develop and maintain strong, positive relationships with customer stakeholders, aligning on business objectives and driving success throughout the customer journey.
- Conduct regular business reviews (e.g., Quarterly Business Reviews) to demonstrate ROI, review progress, and align on future strategic initiatives.
- Ensure customers continuously realize tangible value from their Menlo Security solutions, promoting optimal utilization and maturity of the platform.
- Work with customers to define clear success criteria and track progress against agreed-upon metrics; monitor KPIs such as NRR, GRR, NPS, adoption rates, and health scores.
- Drive contract renewals and identify opportunities for upsell and cross-sell within assigned accounts; manage renewal pipeline and forecasts.
- Cultivate customer advocates for references, case studies, and testimonials; act as the voice of the customer to Product, Engineering, and Support.
- Identify and mitigate at-risk accounts, developing and executing remediation plans.
- Maintain high level of technical understanding of Menlo Security products and integrations (SSO, Azure AD, Proxies, Cloud API, VMs, Firewalls) and assist with technical queries or escalate appropriately.
- Work closely with Sales, Marketing, Product, Engineering, and Support to ensure cohesive customer experience and shepherd customers through the optimal journey.
Requirements
- 5+ years of progressive experience in Customer Success, Account Management, or a similar client-facing role within a B2B SaaS environment, preferably in the cybersecurity industry.
- Proven track record of managing enterprise accounts, driving customer satisfaction, retention, and growth.
- Strong understanding of cybersecurity concepts and technologies (e.g., cloud security, network security, threat prevention, zero trust).
- Exceptional communication (written and verbal), presentation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
- Demonstrated ability to strategically engage with C-level executives and technical decision-makers.
- Highly organized with strong project management skills and the ability to manage competing priorities.
- Data-driven approach to customer success, with experience defining and tracking KPIs.
- Proficiency with CRM and Customer Success platforms (e.g., Salesforce, Gainsight).
- Proactive, problem-solving mindset with a passion for helping customers achieve their business outcomes.
- Bachelor's degree in a relevant field (e.g., Computer Science, Business, Cybersecurity) or equivalent practical experience.
- Ethical, hyper-organized, fanatical about seeing things through to completion, service-oriented, and humble yet confident.
Similar jobs on JobTailor
Lead IT Administrator
Birdeye
AzureFirewallsJavaScriptSwiftTCP/IPVoIP
Senior IT Support Engineer - Hybrid
Halcyon Financial Technology, L.P.
AzureCloudCyber SecurityDNSFirewallsMacOSTCP/IP
Security Architect
New Charter Technologies
AzureCloud
Global Channel Marketing Manager
Corelight
CloudCyber SecurityFirewallsGo