Mendelics

Program Manager

• Execute the operations that govern the Diagnostic Programs in accordance with previously agreed guidelines;
• Provide customer service via phone, email, and WhatsApp;
• Receive and proactively contact physicians, patients, and clients regarding commercial and operational requests;
• Resolve pending issues required for test/sample registration;
• Resolve technical questions from physicians, clients, and patients, either directly or indirectly;
• Handle requests from local or external suppliers and clients;
• Support the implementation of Diagnostic Projects and Programs developed by Mendelics;
• Address client needs according to internal workflows and agreements;
• Prepare internal and external management reports;
• Perform billing routines in partnership with the Finance team;
• Conduct periodic data collection and reporting for internal and external requests.

Junior Commercial Analyst – Diagnostic Programs

• Executar as operações que regem os Programas de Diagnóstico, conforme alinhamentos prévios estabelecidos;
• Fazer atendimento telefônico, e-mail e por whatsapp;
• Receber e realizar ativamente contato com médicos/pacientes/clientes a respeito de demandas comerciais e operacionais;
• Resolver pendências para entrada de exames;
• Resolver dúvidas técnicas de médicos, clientes e pacientes, seja direta ou indiretamente;
• Manejar demandas de fornecedores/clientes locais ou externos;
• Apoiar a implementação de Projetos e Programas de Diagnóstico desenvolvidos pela Mendelics;
• Atender as necessidades recebidas de clientes de acordo com fluxos e alinhamentos internos;
• Elaborar relatórios gerenciais internos e externos;
• Realizar rotinas de faturamento em parceria com o time Financeiro;
• Realizar levantamentos e relatórios periódicos para demandas internas e externas.

Analista Comercial Junior, Programas de Diagnóstico

Financial Planning and Analysis

• Perform daily control and reconciliation of receivables;
• Issue, verify and send invoices and bank payment slips (boletos) to customers;
• Identify and resolve discrepancies in payments and billing;
• Prepare cash flow, delinquency and receivables forecast reports;
• Maintain financial relationships and provide support to internal and external clients.

Junior Commercial Analyst – Diagnostic Programs

Analista Comercial Junior, Programas de Diagnóstico

Financial Analyst (Mid-level 1) – Accounts Receivable