Member Access Processing

Analyst

• Leverage internal and third-party tools to detect and analyze fraudulent activities across multiple channels, ensuring timely and effective mitigation of significant findings.
• Analyze available datasets to identify trends and patterns, detect anomalies, and implement rule strategies to mitigate future fraud losses.
• Transform data into actionable information for decision makers to minimize cardholder and portfolio impact through MAP developed alerting or Visa DPS fraud tools.
• Support MAP Defense data standards and offer recommendations for current and future needs.
• Develop and deliver high quality actionable Defense Intelligence products based on all source data.
• Demonstrate understanding of the impact of analytics solutions and data on MAP business operations and develop plans accordingly.
• Perform client-specific analysis on portfolio data including proprietary information, such as customer demographics, activity, spend levels, behavioral scores, and financial information.
• Utilize Visa Data Manager’s data, analytic capabilities and industry expertise to develop and implement fraud rules on behalf of MAP clients.
• Provide on call rural consultation support to MAP clients.
• Provide monthly fraud performance review to MAP clients.
• Develop and continuously improve processes for evaluating our clients’ fraud and dispute experience.

Senior Defense Analyst

Project Manager

• Lead and manage full project lifecycles for both client-facing and internal initiatives
• Oversee client onboarding and ongoing projects, ensuring successful, timely delivery
• Act as the primary point of contact from post-sale through project completion, maintaining strong client relationships
• Define project scope, goals, deliverables, and success metrics with stakeholders
• Create and manage detailed project plans, timelines, task assignments, and resource needs
• Monitor project milestones, identify at-risk deliverables, and implement corrective actions as needed
• Provide regular updates through status reports, dashboards, and post-project reviews
• Support continuous improvement of project processes, tools, and templates; share best practices

ePMO Project Manager

Business Development Rep

• Drive and achieve specific sales goals and market share growth of the Company’s products and services
• Maintain an analytical mindset focused on sales cycles to influence and achieve customer needs
• Cultivating business renewals and new business through building long-term relationships with clients
• Managing a current base of customers for additional sales and prospecting new customers

Director of Relationship Management – Business Development

Director

• Directly lead and develop a high‑performing team of subject matter experts responsible for supporting Debit, Credit, ATM, POS processing services, and new customer onboarding.
• Serve as a trusted subject matter expert and advisor to clients, consulting on project feasibility, technical requirements, and processing best practices.
• Participate in senior‑level client relationships, acting as an escalation point and driving issues through resolution while maintaining strong client confidence.
• Execute against established ePMO processes, project plans, and department models to support the successful delivery of complex solutions for new and existing clients.
• Ensure client card processor configurations are accurate, current, and aligned with industry and organizational best practices.
• Cultivate and sustain strong, collaborative working relationships with internal teams, clients, vendors, host processors, and key partners.

Director of Solutions Delivery

Client Services Representative

• Serve as the primary point of contact for assigned clients by answering questions, troubleshooting issues, and guiding clients on back-office operational processes.
• Coordinate with Visa DPS support to open, track, and drive resolution of platform and application issues; translate technical updates into client-ready communications.
• Maintain working knowledge of each client’s Visa DPS configuration and processing workflows to support accurate research, troubleshooting, and change requests.
• Manage resolution of Zendesk tickets with complete documentation, appropriate categorization, and regular status updates, meeting or exceeding SLA requirements.
• Partner with internal teams to coordinate client requests, clarify requirements, and ensure timely, accurate delivery of services and follow-up actions.
• Document processes and maintain client support resources (procedures, templates, and knowledge articles) to improve consistency, quality, and onboarding readiness.
• Coordinate client meetings and communications (including weekly updates as applicable); provide clear summaries, decisions, and next steps to internal and external stakeholders.
• Support card program operations (debit/credit) by coordinating with vendors and internal partners on servicing needs, operational questions, and deliverables.
• Prepare and distribute client and internal reporting as needed; identify trends, recurring issues, and risk areas, and recommend improvements.
• Manage reorder requests for card plastics, inserts, and activation labels, ensuring accuracy, approvals, and timely submission to the appropriate vendors.
• Support new client onboarding by coordinating proof approvals, facilitating training, confirming readiness milestones, and ensuring a smooth transition into steady-state support.
• Maintain positive vendor relationships and serve as a User Administrator for vendor web portals, including access provisioning and periodic access reviews as assigned.
• Assess issues of impact and urgency; follow escalation procedures for high-severity issues; and keep clients and internal stakeholders informed through resolution.
• Own assigned tasks and projects end-to-end by tracking actions, managing dependencies, and delivering on time with a high level of accuracy and attention to detail.
• Lead or support client calls and training sessions on operational and technical topics; capture questions, decisions, and follow-ups, and update supporting materials as needed.
• Participate in team meetings, cross-training, and improvement initiatives; share knowledge and provide coverage to maintain service continuity.

Senior Defense Analyst

ePMO Project Manager

Director of Relationship Management – Business Development

Director of Solutions Delivery

Client Service Specialist