Member Access Processing

Vice President

• Provide strategic leadership and operational management of Full-Service credit card programs for credit union partners.
• Serve as a key liaison between Sales, Product, Operations, and Client Services.
• Lead complex, customized credit card program implementations from pre-sale through post-launch transition.
• Develop and execute comprehensive project plans, ensuring on-time, high-quality delivery.
• Manage end-to-end product setup, documentation, testing, certification, and user training.
• Ensure adherence to PCI DSS, NACHA, Visa/Mastercard rules, AML/KYC, BSA, and related regulatory standards.
• Lead and mentor implementation and program delivery teams, establishing clear expectations, accountability, and a culture of operational excellence.

Vice President – Credit Card Program Services