Member Access Processing

Trainer

• Deliver live client and internal training sessions for onboarding, continuing education, operational reinforcement, and targeted issue resolution.
• Use real-world scenarios, guided practice, and workflow-based exercises to build independent learner execution.
• Provide real-time coaching and reinforcement during training to confirm learner understanding and training effectiveness.
• Facilitate MAP employee new-hire onboarding as needed, with focus on products, systems, client support workflows, and operational execution.
• Prepare clients to independently execute critical workflows including disputes, VROL, fraud monitoring, reporting, card servicing, and other MAP-supported Visa DPS functions.
• Analyze client feedback, support ticket trends, escalations, and post-go-live performance indicators to identify training gaps and continuous improvement opportunities.

Analyst

• Leverage internal and third-party tools to detect and analyze fraudulent activities across multiple channels, ensuring timely and effective mitigation of significant findings.
• Analyze available datasets to identify trends and patterns, detect anomalies, and implement rule strategies to mitigate future fraud losses.
• Transform data into actionable information for decision makers to minimize cardholder and portfolio impact through MAP developed alerting or Visa DPS fraud tools.
• Support MAP Defense data standards and offer recommendations for current and future needs.
• Develop and deliver high quality actionable Defense Intelligence products based on all source data.
• Demonstrate understanding of the impact of analytics solutions and data on MAP business operations and develop plans accordingly.
• Perform client-specific analysis on portfolio data including proprietary information, such as customer demographics, activity, spend levels, behavioral scores, and financial information.
• Utilize Visa Data Manager’s data, analytic capabilities and industry expertise to develop and implement fraud rules on behalf of MAP clients.
• Provide on call rural consultation support to MAP clients.
• Provide monthly fraud performance review to MAP clients.
• Develop and continuously improve processes for evaluating our clients’ fraud and dispute experience.

Senior Defense Analyst

Project Manager

• Lead and manage full project lifecycles for both client-facing and internal initiatives
• Oversee client onboarding and ongoing projects, ensuring successful, timely delivery
• Act as the primary point of contact from post-sale through project completion, maintaining strong client relationships
• Define project scope, goals, deliverables, and success metrics with stakeholders
• Create and manage detailed project plans, timelines, task assignments, and resource needs
• Monitor project milestones, identify at-risk deliverables, and implement corrective actions as needed
• Provide regular updates through status reports, dashboards, and post-project reviews
• Support continuous improvement of project processes, tools, and templates; share best practices

ePMO Project Manager

Business Development Rep

• Drive and achieve specific sales goals and market share growth of the Company’s products and services
• Maintain an analytical mindset focused on sales cycles to influence and achieve customer needs
• Cultivating business renewals and new business through building long-term relationships with clients
• Managing a current base of customers for additional sales and prospecting new customers

Trainer

Senior Defense Analyst

ePMO Project Manager

Director of Relationship Management – Business Development