Trainer

Member Access Processing

Trainer delivering client and internal training sessions for MAP, focusing on operational readiness and client onboarding. Collaborates with multiple teams to ensure effective training delivery.

Posted 7/4/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $77,000 - $83,000 per yearWebsite

About the role

Key responsibilities & impact

Deliver live client and internal training sessions for onboarding, continuing education, operational reinforcement, and targeted issue resolution.
Use real-world scenarios, guided practice, and workflow-based exercises to build independent learner execution.
Provide real-time coaching and reinforcement during training to confirm learner understanding and training effectiveness.
Facilitate MAP employee new-hire onboarding as needed, with focus on products, systems, client support workflows, and operational execution.
Prepare clients to independently execute critical workflows including disputes, VROL, fraud monitoring, reporting, card servicing, and other MAP-supported Visa DPS functions.
Analyze client feedback, support ticket trends, escalations, and post-go-live performance indicators to identify training gaps and continuous improvement opportunities.

Requirements

What you’ll need

2–4+ years of experience in training, client enablement, implementation support, or client-facing operational support roles.
Experience delivering live training in operational or production environments, not limited to classroom-style instruction.
Experience in credit unions, financial services, payments, or card-processing operations required.
Strong facilitation, storytelling, coaching, and communication skills.
Ability to translate complex systems, procedures, and workflows into clear, practical learning experiences.
Ability to manage multiple training engagements, shifting priorities, and follow-up actions simultaneously.

Benefits

Comp & perks

Health insurance
Professional development
Flexible work arrangements
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Training DevelopmentWorkflow AnalysisClient Support WorkflowsDispute ResolutionFraud MonitoringCard ServicingPerformance Indicator AnalysisImplementation Support

Soft Skills

Coaching SkillsCommunication SkillsStorytelling SkillsTime Management