Meltwater

Account Manager

Meltwater

full-time

Posted on:

Location Type: Hybrid

Location: Dubai • United Arab Emirates

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About the role

  • Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.
  • Identify and leverage cross-sell opportunities within subsidiaries and parent-child accounts to expand client relationships.
  • Recognize and pursue upsell opportunities to enhance sales growth and maximize revenue.
  • Comfortably manage and achieve sales targets while overseeing the entire sales process from start to finish.
  • Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
  • Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.
  • Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
  • Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
  • Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.
  • Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
  • Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
  • Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.

Requirements

  • A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
  • Established track record in account management, growth, and renewals, with a preference for experience within the software or SaaS domain.
  • A minimum of 4 years tenure in account management is desired for this position.
  • Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.
  • Ability to develop effective account plans and strategies aligned with customer goals.
  • A proactive approach to identifying and driving expansion opportunities within accounts.
  • Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement.
  • Results-oriented mindset with a focus on achieving growth targets and customer satisfaction.
  • Excellent written and verbal communication skills in Arabic and English.
  • Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
  • The ability to legally work in the country of hire is required for this position.
Benefits
  • Enjoy flexible paid time off options for enhanced work-life balance.
  • Experience peace of mind with hassle-free enrollment into Orient Health Insurance, ensuring instant access to comprehensive healthcare benefits.
  • Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
  • Energetic work environment with a hybrid work style, providing the balance you need.
  • Benefit from our family leave program, which grows with your tenure at Meltwater.
  • Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer retentionsales growthupsellingcross-sellingstrategic planningnegotiationcustomer engagementsales process managementSaaS
Soft Skills
strategic thinkingcommunicationcollaborationresults-orientedproactive approachrelationship buildingcustomer satisfactionteamworkadaptabilityproblem-solving
Certifications
Bachelor's degree