Account Director, Fashion
Together Group
Enterprise Client Success Executive
Meltwater
full-time
Posted on:
Origin: • 🇯🇵 Japan
Visit company websiteJob Level
SeniorLead
About the role
- Collaborate closely with internal teams to align account activities with each customer's business case and strategic objectives
- Execute agreed-upon plans and adhere to mutually agreed timelines with the customer
- Develop and maintain comprehensive joint impact plans for top accounts
- Proactively inform and guide customers on new features and releases to maximize value
- Monitor adoption and utilization trends and provide tailored recommendations
- Identify renewal risks and retention challenges; work with internal and sales teams to secure renewals
- Identify upsell and expansion opportunities and enable named Account Executives to drive growth
- Conduct regular customer business reviews to foster alignment and transparency
- Act as the primary advocate for customers and channel feedback to drive product and service improvements
Requirements
- A Bachelor's degree or higher is preferred
- 7-10+ years of professional experience in Management Consulting, Customer Success, Account Management, Business Development, or other client-facing roles
- Demonstrated experience managing complex, multi-divisional, and multi-geographical client portfolios
- Strong collaboration skills with cross-functional teams (Sales, Product, Marketing, Services)
- Ability to thrive in fast-paced environments and multitask
- Industry expertise in media monitoring, SaaS, PR, or Marketing
- Project Management experience is a bonus
- Excellent written and verbal communication skills in Japanese and English
- Openness to a hybrid work schedule (in-office one day per month)
- Legal authorization to work in the country of hire is required
