Meltwater

Account Manager

Meltwater

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.
  • Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
  • Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.
  • Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
  • Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
  • Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.
  • Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
  • Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
  • Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.

Requirements

  • A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
  • A minimum of 2 years tenure in account management is desired, with an established track record in account management, growth, and renewals, within the software or SaaS domain.
  • Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.
  • Ability to develop effective account plans and strategies aligned with customer goals.
  • A proactive approach to identifying and driving expansion opportunities within accounts.
  • Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement.
  • Results-oriented mindset with a focus on achieving growth targets and customer satisfaction.
  • Excellent written and verbal communication skills in English.
  • Willingness to embrace the best of both worlds with our hybrid work schedule.
Benefits
  • Enjoy flexible paid time off options for enhanced work-life balance
  • Secure your future with a Creative Pension
  • Take advantage of our cycle-to-work scheme promoting eco-friendly commuting options
  • Elevate your health and wellness through Simply Health, an integral part of our benefits package offering diverse options for a holistic well-being journey
  • Prioritize well-being after tenure with comprehensive Vitality Health Insurance, a reward for commitment and a safeguard for long-term health needs.
  • Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
  • Energetic work environment with a hybrid work style, providing the balance you need
  • Benefit from our family leave program, which grows with your tenure at Meltwater.
  • Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer retentiongrowth strategiesupsellingcross-sellingnegotiationstrategic planningsales processescustomer usage analysisSaaS
Soft Skills
strategic thinkingcommunicationcollaborationproactive approachresults-orientedrelationship buildingcustomer engagementproblem-solvingadaptabilityteamwork
Certifications
Bachelor's degree