Client Success Specialist, Enterprise

Meltwater

full-time

Posted on: 9/18/2025

Origin: • 🇮🇳 India

✨ AI Apply

JuniorMid-Level

About the role

Manage a portfolio of Enterprise Premium Support clients.
Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed.
Oversee the completion of the customer's scope of work.
Create "blueprints" for Searches and Dashboards to address complex and specific client requirements.
Monitor Enterprise support consumption within the portfolio and provide insights on key themes and challenges to the account CSM and/or Program Manager.
Work closely with the Program Manager to continually enhance enterprise support offerings.
Support Program Manager in completing operational tasks necessary for software and/or service deliveries.
Identify workflow inefficiencies or out-of-scope requests and support alignment among stakeholders regarding the scope of Enterprise support.

Bachelor’s degree or higher in any field.
Minimum of 2 years' experience in business-to-business client support, preferably within the SaaS industry.
Proficiency in at least one major business domain area (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, Agency).
Strong analytical skills enabling effective problem-solving in business contexts.
Demonstrated capability to communicate, present, and influence convincingly across all organizational levels, both internally and externally.
Cross-functional collaboration skills, adept at leveraging resources to prioritize customer satisfaction with a client-centric mindset.
Experience with large-scale enterprise implementations, understanding associated challenges and requirements.
Proficient in Boolean logic and data structuring methodologies.
Excellent written and verbal communication skills in English.
Willingness to embrace a hybrid work schedule (in office 3 days a week).
Ability to legally work in the country of hire.