Meltwater

Implementation Manager

Meltwater

full-time

Posted on:

Location Type: Hybrid

Location: Tokyo • Japan

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

Tech Stack

Swift

About the role

  • As a Meltwater Implementation Manager , your primary responsibility is to facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of key features.
  • Reporting to the Regional Onboarding & Adoption Manager, you will prioritise account setup and provide customized team training to ensure alignment with clients' objectives.
  • Your role involves close collaboration with account teams and clients to ensure efficient knowledge transfer, precise solution installation, and configuration that surpasses client expectations.
  • Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
  • Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription.
  • Lead and manage client implementations to ensure smooth transitions.
  • Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.
  • Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
  • Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
  • Develop customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
  • Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
  • Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
  • Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
  • Effectively communicate project status and deliverables with internal and external teams to ensure project success.
  • Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
  • Track milestones and document client interactions and insights to enhance overall client experience and relationship management.

Requirements

  • A Bachelor's degree or higher and a minimum of 1 year of relevant experience in a client-facing role, ideally within software support.
  • A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.
  • Empathy and an innate ability to understand customer needs, fostering rapid relationship development.
  • Business acumen and a comprehensive understanding of diverse departmental and industry requirements.
  • A customer-centric mindset, recognizing the significance of maintaining robust customer relationships.
  • Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
  • Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
  • A deep understanding of and passion for media, news, and current affairs.
  • Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
  • Excellent written and verbal communication skills in Japanese and English.
  • Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
  • The ability to legally work in the country of hire is required for this position.
Benefits
  • Enjoy 20 days of annual paid time off plus an additional day off on your birthday !
  • Monthly wellness allowance to support your commitment to a healthy lifestyle.
  • Comprehensive health insurance tailored for you, complete with an annual health check.
  • Employee assistance programs covering mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.
  • Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
  • Energetic work environment with a hybrid work style , providing the balance you need.
  • Benefit from our family leave program , which grows with your tenure at Meltwater.
  • Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS platformsBoolean logic queriesdata extractionreport developmentdashboard creationproject managementclient onboardingsolution installationconfigurationanalytics
Soft Skills
communication skillsempathyproblem-solvingorganizational skillscustomer-centric mindsetrelationship managementpresentation skillsexecutive presencecollaborationtime management
Certifications
Bachelor's degree