Enterprise Account Manager
Meltwater
full-time
Posted on:
Location Type: Hybrid
Location: Tokyo • Japan
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About the role
- Lead the management, renewal, and growth initiatives within assigned accounts following the transition from the Enterprise Net New logo team.
- Collaborate closely with Renewals Representatives to ensure robust account retention and facilitate negotiation of pricing terms.
- Craft customized account plans and strategies to bolster customer retention and propel account expansion.
- Identify and capitalize on expansion opportunities within accounts, including upselling and cross-selling endeavors.
- Foster collaboration with the Customer Success team to stimulate engagement and utilization of our solutions.
- Cultivate and nurture strong relationships with key accounts, driving engagement and fostering satisfaction.
- Monitor customer usage patterns to inform renewal strategies and product expansion initiatives.
- Execute proactive sales tactics to mitigate competitive threats during renewal processes.
Requirements
- A Bachelor's degree or higher is preferred for this role.
- A minimum of 4 years of account management experience is essential for this role with demonstrated expertise in account management, growth, and renewals, ideally within the software or SaaS sector.
- Strong strategic thinking and execution capabilities, with a dedicated focus on enhancing customer retention and fostering growth.
- Proven ability to formulate and execute effective account plans and strategies that align with customer objectives.
- Ability to exhibit a proactive approach in identifying and capitalizing on expansion opportunities within existing accounts.
- A collaborative mindset to effectively engage with the Client Success and Renewals teams, ensuring mutual success.
- Exceptional communication skills to establish and nurture robust customer relationships.
- Results-driven orientation, with a relentless pursuit of achieving growth targets and ensuring customer satisfaction.
- Excellent written and verbal communication skills in Japanese and English.
- Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.
- The ability to legally work in the country of hire is required for this position.
Benefits
- 20 days of annual paid time off plus an additional day off on your birthday!
- Monthly wellness allowance to support your commitment to a healthy lifestyle.
- Comprehensive health insurance tailored for you, complete with an annual health check.
- Employee assistance programs covering mental health, legal, financial, wellness, and behavior areas to ensure your overall well-being.
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need.
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementcustomer retentiongrowth strategiesupsellingcross-sellingnegotiationstrategic planningcustomer usage analysissales tacticsSaaS
Soft Skills
strategic thinkingcollaborationcommunicationrelationship buildingresults-drivenproactive approachcustomer satisfactionengagementexecution capabilitiesmindset
Certifications
Bachelor's degree