Client Support Intern
Meltwater
internship
Posted on:
Location Type: Hybrid
Location: Tokyo • Japan
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Job Level
About the role
- Assist Client Success team to service Meltwater clients in achieving their media monitoring goals
- Responsibilities include media monitoring, media data analytics, deep diving into competitor landscape analysis, brand audit reports, consumer insights reports, campaign performance reports
- Utilize Meltwater proprietary software, Microsoft Excel, PowerPoint and other analytics tools (SQL, Tableau) extensively
- Work extensively with Client Success team to assist in on-boarding training, customers’ need analysis and enhancing customer satisfaction
- Nurture and strengthen client’s understand of the media space and their brand’s performance
Requirements
- Undergraduate or master student, preferably in Commerce, Communication related major
- Excellent command of speaking, listening, reading and writing skills in Japanese and English
- Experience in both qualitative and quantitative reporting would be considered as an asset
- Proficient in using Microsoft Excel, pivot tables, Vlookup, etc
- Strong analytical skills and logical thinking - ability to translate data into actionable insights
- Attention to detail and willingness to learn more
- Willingness to embrace the best of both worlds with our hybrid work schedule
Benefits
- Access to mentorship and skill development
- Inclusive leadership
- Hybrid work schedule
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
media monitoringmedia data analyticscompetitor landscape analysisbrand audit reportsconsumer insights reportscampaign performance reportsqualitative reportingquantitative reportinganalytical skillslogical thinking
Soft skills
customer satisfactionattention to detailwillingness to learncommunication skillsteam collaboration