Assistant Reserve Manager
Meliá Hotels International
full-time
Posted on:
Location Type: Office
Location: Baja California Sur • California • United States
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Job Level
About the role
- Ensure correct daily operation and enforcement of service and guest care policies
- Ensure work procedures are followed at all times
- Responsible for auditing staff regarding daily information and service schedules
- Conduct briefings to ensure all area staff are updated with hotel service information
- Inspect arriving suites, verifying everything meets the hotel's quality standards
- Verify daily stock of supplies and stationery to ensure prompt check-in/check-out service
- Prepare SAP requisitions and warehouse/supplies purchase requests when necessary
- Ensure destination concierges deliver amenities, letters, and activities on time
- Prepare attendance lists and payroll summaries for submission to HR
- Perform check-in and check-out when required by operations
- Supervise the closing of front desk cashiers
- Review and follow up on outstanding items
Requirements
- Knowledge: Hotel systems, Excel, Opera, administrative and operational processes, customer service
- Education: Bachelor's degree
- Experience: 1 year in the role
- Language: English
Benefits
- At Meliá we are all VIPs
- Equal opportunities for women and men
- Commitment to equality and diversity
- Sustainable sector growth through a strong, socially responsible team
- Management commitment to effective equality
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
auditingSAPExcelcustomer serviceadministrative processesoperational processes
Soft Skills
communicationsupervisionorganizationattention to detail
Certifications
Bachelor's degree