Meliá Hotels International

E-Commerce Manager

Meliá Hotels International

full-time

Posted on:

Location Type: Office

Location: Ho Chi Minh • Vietnam

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About the role

  • Directly responsible for the E-Commerce segment revenues for assigned MHI hotels ensuring budget compliance.
  • Implement the defined sales strategy of the E-Commerce segment.
  • Implement the E-Commerce strategy for the hotels under his responsibility, in coordination with the Revenue Management team and the eCommerce partner.
  • Implement the sales strategy of the Contact Centre channel for each assigned hotel.
  • Ensure the achievement of the revenue targets set for the E-Commerce segment in each of the assigned hotels.
  • Support in the preparation of the annual revenue budget for the E-commerce segment ensuring alignment with the needs of the hotels.
  • Follow-up with hotels on the investment dedicated to digital marketing, included in the marketing budget.
  • Participate in weekly E-Commerce Partner committees and commercial reviews established for the hotels.
  • Execute E-Commerce action plans and commercial reviews with OTA Market Managers.
  • Negotiate and coordinate campaigns of each of the assigned hotels and review the correct application of the MHI pricing model in the E-Commerce segment.

Requirements

  • Knowledge in Digital Marketing, Marketing, and/or Tourism.
  • Fluent Chinese and English.
  • A third language is a plus.
  • 3 years of experience in E-Commerce departments.
  • Advanced knowledge of e-commerce platforms, OTAs, and Metasearch engines, as well as data analysis and tracking tools.
  • Knowledge of digital marketing strategies, including SEO, SEM, social media advertising, among others.
  • Analytical and teamwork skills.
  • Creative attitude to develop new e-commerce strategies and campaigns to optimize targeted goals.
Benefits
  • My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
  • My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
E-CommerceDigital MarketingSEOSEMData AnalysisTracking ToolsE-commerce PlatformsOTAsMetasearch EnginesRevenue Management
Soft skills
Analytical SkillsTeamworkCreativity