Meilisearch

Customer Success Manager

• Own relationships with our largest customers: understand their business and product challenges.
• Be their internal voice: bring clarity, structured feedback, and prioritised insights to Product, Sales, and Engineering.
• Drive onboarding, expansion opportunities, and long-term retention.
• Combine qualitative feedback and quantitative analysis to understand customer behaviour.
• Build and test hypotheses (e.g., churn risk predictors, adoption bottlenecks).
• Use product data + CRM + billing (e.g. HubSpot and Stripe) to get a full view of accounts.
• Run your own queries (SQL or with AI tools) to validate insights from our 500+ customer base.
• Deliver clear, actionable reports that guide product and business decisions.
• Help design lightweight CSX processes: health scoring, onboarding flows, communication rhythms, escalation paths.
• Work closely with Sales and Solutions Engineering to clarify roles and avoid gaps.
• Collaborate with Product & Engineering to turn customer signals into roadmap inputs.
• After 6 months: manage and elevate our support activity and team.
• Ensure information is aligned and consistent across teams (a key failure mode we want to solve).

Founding Customer Success Manager

Business Development Rep

• Lead outbound prospecting efforts, with cold calling as a core activity.
• Conduct research to identify and build your own lead lists, targeting the right accounts and personas.
• Run structured, multi-channel cadences (calls, email, LinkedIn, signals) to create new opportunities.
• Qualify opportunities and ensure smooth handoff to AEs.
• Test and improve targeting strategies based on ICP definitions, in-product usage signals, and external market data.
• Be a core user of the sales tech stack (HubSpot, SalesNav, Lusha, Common Room, and more).
• Collaborate with the sales team to refine outbound messaging, share insights, and continuously improve.
• Work directly with two Account Executives and report to the CEO as the founding outbound hire.

Founding Customer Success Manager

Business Development Representative