Customer Success Manager

• Own relationships with our largest customers: understand their business and product challenges.
• Be their internal voice: bring clarity, structured feedback, and prioritised insights to Product, Sales, and Engineering.
• Drive onboarding, expansion opportunities, and long-term retention.
• Combine qualitative feedback and quantitative analysis to understand customer behaviour.
• Build and test hypotheses (e.g., churn risk predictors, adoption bottlenecks).
• Use product data + CRM + billing (e.g. HubSpot and Stripe) to get a full view of accounts.
• Run your own queries (SQL or with AI tools) to validate insights from our 500+ customer base.
• Deliver clear, actionable reports that guide product and business decisions.
• Help design lightweight CSX processes: health scoring, onboarding flows, communication rhythms, escalation paths.
• Work closely with Sales and Solutions Engineering to clarify roles and avoid gaps.
• Collaborate with Product & Engineering to turn customer signals into roadmap inputs.
• After 6 months: manage and elevate our support activity and team.
• Ensure information is aligned and consistent across teams (a key failure mode we want to solve).

Founding Customer Success Manager

Customer Success Specialist

Customer Success Manager

Customer Success Operations Manager

Digital Customer Success Intern – 6 months