Megaport

Account Manager, Compute

Megaport

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Tech Stack

Cloud

About the role

  • Sales Enablement: Act as the operational right hand for Sales Executives, managing quotes, pricing, and account updates to keep the sales cycle moving.
  • Proactively identify expansion opportunities and suggest additional capacity or services that add tangible value to the customer’s infrastructure.
  • Coordinate server provisioning, migrations, and upgrades by working closely with internal technical teams to ensure perfect execution.
  • Track all deployments from start to finish, ensuring internal systems (CRM, tickets) stay accurate and customers are notified of completion.
  • Configure billing plans (hourly, monthly, or annual) and serve as the first point of contact for invoice queries or plan adjustments.
  • Handle account maintenance, including credits and cancellations, ensuring all changes follow company guidelines and maintain data integrity.
  • Operate as a central figure in our "POD" model, collaborating daily with Sales, Solution Architects, and Ops to streamline the customer journey.
  • Follow established processes while contributing fresh ideas to help us scale more efficiently.
  • Actively build your knowledge of cloud infrastructure, baremetal, and global networking services.

Requirements

  • Effective Communicator: You are comfortable engaging with customers and can translate internal operations into clear, professional updates.
  • Meticulous Organizer: You have an eye for detail and a structured approach to work. You take pride in keeping systems accurate and ensuring no task is left unfinished.
  • Growth Mindset: You are genuinely curious about the "how" behind technology. You are eager to dive into the technical and operational nuances of cloud infrastructure.
  • Adaptable: You thrive in fast-paced, global environments. You can manage multiple priorities without losing your focus or your sense of humor.
  • A background in Customer Success, Account Management, or Sales Support is a major advantage.
  • Tech Industry Exposure: Previous experience at a cloud, hosting, or SaaS company will help you get up to speed quickly.
  • Tool Proficiency: Experience navigating CRMs (like Salesforce or HubSpot), ticketing systems, or complex billing platforms.
  • Technical Foundations: A basic understanding of how servers, cloud environments, or networking work (though we are happy to train the right person).
Benefits
  • 401K Matching & Health Insurance Day 1
  • Flexible working environments with the ability to do your job from anywhere
  • Birthday Leave
  • Generous study and training allowance + 5 days paid study leave
  • Creative, fun, and contemporary workspaces
  • Motivated team of industry experts and new talent
  • Celebrated success with ‘Legend’ and ‘Kudos’ Awards
  • Health and wellness program
  • Opportunities for career growth and potential for global intra-company transfers for interested candidates
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cloud infrastructureserver provisioningmigrationsupgradesbilling plansdata integrityaccount maintenancetechnical operationscustomer journeyCRM
Soft Skills
effective communicatormeticulous organizergrowth mindsetadaptabledetail-orientedcuriositymulti-taskingprofessional updatescollaborationproblem-solving