Serve as the primary point of contact for assigned anesthesia clients and manage client relationships
Oversee the entire revenue cycle process including charge capture, coding, claims submission, payment posting, denial management, and accounts receivable follow-up
Identify opportunities to streamline operations, improve billing accuracy, and increase revenue collection
Ensure compliance with industry regulations (e.g., HIPAA, CMS) and client-specific policies
Monitor, analyze, and report on key performance indicators (KPIs) related to the revenue cycle
Develop and deliver client-specific reports providing insights on revenue trends, outstanding accounts, and operational performance
Investigate and resolve escalated billing or collection issues and collaborate with internal teams to resolve complex concerns
Recommend and implement process improvements and best practices to optimize RCM workflow
Contribute to internal process documentation and training materials
Occasionally travel to client sites as needed
Requirements
Bachelor’s degree in healthcare administration, Business, Finance (however level of experience in the industry also considered)
Anesthesia RCM experience - required
Relevant certifications (e.g., Certified Revenue Cycle Professional – CRCP referred)
5+ years of experience in Revenue Cycle Management or related healthcare finance roles
Proven experience in client relationship management
Deep understanding of healthcare billing, coding, compliance, and insurance processes
Ability to analyze complex data and provide actionable insights (Data Analytics)
Strong communication, negotiation, and interpersonal skills
Exceptional customer service skills to manage client relationships
Exceptional problem-solving abilities and attention to detail
Ability to set and maintain priorities in a fast-paced client-focused environment
Ability to work and communicate effectively with diverse stakeholders
Advanced proficiency in RCM software and Microsoft Office Suite
Experience with data analytics and process improvement initiatives
Ability to adapt to changes in regulations, technologies, and industry trends
Ability to monitor team performance and make adjustments as needed
Occasional travel may be required depending on client needs