Audit Manager – Contract Compliance Operations
GHJ
Senior IT Manager – Digital Channel Technologies
Medtronic
full-time
Posted on:
Location Type: Hybrid
Location: Northridge • California, Minnesota • 🇺🇸 United States
Visit company websiteSalary
💰 $156,000 - $234,000 per year
Job Level
Senior
Tech Stack
AEMDrupal
About the role
- Provides front line leadership for those involved in the development, design, delivery, and optimization of ecommerce & marketing technologies and systems supporting company business processes and objectives.
- Performs analysis, selection, and modification of enterprise systems and application software to meet business needs.
- Coordinates cross functional delivery of services to user groups and ensures IT service is uninterrupted.
- Provides direction for the effort required to protect the company's data, tools, and information systems.
- Ensures infrastructure architecture standards maximize efficiency and support platform compatibility.
- Provides motivational, thought, and technical leadership to the team.
- Analyzes market trends, customer needs, and competitive landscape to drive innovation across the business area.
- Develops and implements solutions to optimize customer experience including website design, user designs and flows.
- Communicates and conducts briefings with leadership team regarding ongoing operations and strategic initiatives.
- Creates workforce and staffing plans, manages budget and allocates resources effectively to achieve business goals.
- Hire, develop, and evaluate personnel to ensure the efficient operation of the function.
Requirements
- Requires a Bachelors degree
- Minimum of 7 years of relevant experience
- Minimum of 5 years of managerial experience
- Nice to Haves: Bachelor’s degree in engineering, science, or technical field
- Minimum of 10 years of relevant experience with 7+ years of managerial experience
- Advanced degree with a minimum of 8 years of relevant experience with 7+ years of managerial experience
- Broad management and leadership knowledge
- Detailed functional and operational expertise in digital transformation and customer experience
- Proficient in delivering end to end enterprise solutions for digital marketing and ecommerce platform leveraging AI solutions
- Knowledge in developing, presenting strategic vision story and corresponding business values to leadership teams across IT, marketing, sales, and customer experience.
- Strong experience working with content management systems (CMS) platforms (e.g., AEM, Drupal, etc.)
- Proven experience in digital marketing campaign management across multiple channels like email, social, search, etc.
- Hand-on experience with e-commerce platforms (like Salesforce, Adobe, Commercetools etc.) to drive sales growth
- Experience in implementing advance digital communication tools including SMS / email promotional campaigns, transactional communications etc. and AI-driven personalization
- Familiarity with chatbots and conversational AI for enhanced customer engagement
- Ability to Design and optimize self-service features within online portals to improve customer experience and reduce support calls
- Excellent problem-solving and critical thinking skills
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
digital transformationcustomer experienceenterprise solutionsdigital marketingecommerce platformsAI solutionscontent management systemscampaign managementself-service featuresproblem-solving
Soft skills
leadershipcommunicationmotivational leadershipanalytical skillsstrategic visionresource managementteam developmentbudget managementcross-functional coordinationcritical thinking
Certifications
Bachelor's degreeAdvanced degree
