Medtronic

Senior Manager, Robotics Customer Trainer

Medtronic

full-time

Posted on:

Location Type: Remote

Location: Remote • Colorado, Illinois • 🇺🇸 United States

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Salary

💰 $141,600 - $212,400 per year

Job Level

Senior

About the role

  • Manage the US HugoTM and IllumisiteTM customer training execution team and US training centers
  • Work with internal stakeholders to align on US HugoTM and IllumisiteTM customer training strategy, execution plans, and performance metrics
  • Collaborate with US Sales Teams, US Surgeon Training Lead, Global Medical Education, US Sales Training, Medical Directors, KOLs, and Training Center Partners
  • Facilitate development of customized training for Medical Professionals on technology and product adoption
  • Develop and execute the annual calendar of technical training events
  • Manage training centers and training center partnerships, including contracts, budgets and product inventory
  • Maintain deployment of training center curriculum and content
  • Manage upskilling of customer trainers to meet product and therapy launch needs
  • Manage and report US Surgical customer training performance metrics dashboard
  • Remote role with approximately 20% travel to support collaboration and project completion

Requirements

  • Bachelors Degree and minimum of 7 years relevant experience, or Advanced degree with a minimum of 5 years prior relevant experience
  • Experience applying adult learning principles to drive learner success (Nice to Have)
  • Experience with capital system customer training/support and surgical training center management (Nice to Have)
  • Experience managing performance to learner success KPI’s (Nice to Have)
  • Proven success influencing and aligning internal and external stakeholders
  • Medical device or regulated industry experience
  • Experience managing a team
  • Ability to drive aggressive project schedules to completion
  • Strong program management skills
  • Strong communication skills (written, verbal, listening) with all levels of the organization
  • Strong influence management skills
  • Willingness and ability to travel up to 20%
Benefits
  • Competitive Salary and flexible Benefits Package
  • Health, Dental and vision insurance
  • Health Savings Account
  • Healthcare Flexible Spending Account
  • Life insurance
  • Long-term disability leave
  • Dependent daycare spending account
  • Tuition assistance/reimbursement
  • Simple Steps (global well-being program)
  • Short-term incentive (Medtronic Incentive Plan - MIP)
  • Incentive plans
  • 401(k) plan plus employer contribution and match
  • Short-term disability
  • Paid time off
  • Paid holidays
  • Employee Stock Purchase Plan
  • Employee Assistance Program
  • Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
  • Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

ATS Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer training executiontraining center managementperformance metricscurriculum developmentproject managementKPI managementadult learning principlestechnical training eventsproduct adoptionbudget management
Soft skills
stakeholder alignmentinfluence managementcommunication skillsteam managementprogram managementcollaborationlearner success focusproject schedulingadaptabilityproblem-solving
Certifications
Bachelor's DegreeAdvanced Degree
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