Manage the US HugoTM and IllumisiteTM customer training execution team and US training centers
Work with internal stakeholders to align on US HugoTM and IllumisiteTM customer training strategy, execution plans, and performance metrics
Collaborate with US Sales Teams, US Surgeon Training Lead, Global Medical Education, US Sales Training, Medical Directors, KOLs, and Training Center Partners
Facilitate development of customized training for Medical Professionals on technology and product adoption
Develop and execute the annual calendar of technical training events
Manage training centers and training center partnerships, including contracts, budgets and product inventory
Maintain deployment of training center curriculum and content
Manage upskilling of customer trainers to meet product and therapy launch needs
Manage and report US Surgical customer training performance metrics dashboard
Remote role with approximately 20% travel to support collaboration and project completion
Requirements
Bachelors Degree and minimum of 7 years relevant experience, or Advanced degree with a minimum of 5 years prior relevant experience
Experience applying adult learning principles to drive learner success (Nice to Have)
Experience with capital system customer training/support and surgical training center management (Nice to Have)
Experience managing performance to learner success KPI’s (Nice to Have)
Proven success influencing and aligning internal and external stakeholders
Medical device or regulated industry experience
Experience managing a team
Ability to drive aggressive project schedules to completion
Strong program management skills
Strong communication skills (written, verbal, listening) with all levels of the organization
Strong influence management skills
Willingness and ability to travel up to 20%
Benefits
Competitive Salary and flexible Benefits Package
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Short-term incentive (Medtronic Incentive Plan - MIP)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer training executiontraining center managementperformance metricscurriculum developmentproject managementKPI managementadult learning principlestechnical training eventsproduct adoptionbudget management