Medtronic

Field Service & Support Representative

Medtronic

full-time

Posted on:

Location Type: Remote

Location: Arizona • California • United States

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Salary

💰 $72,800 - $109,200 per year

About the role

  • Provides in-house repair service in a repairing/service center or on-site technical service and support without sales & service quota.
  • Provides technical advice to customers, sales personnel, and healthcare professionals responding to product related questions, issues and problems.
  • Provides sales personnel with technical data necessary for the demonstration of products.
  • Acts as a liaison between sales personnel and customers on technical issues.
  • May make technical presentations at sales meetings and customer locations.
  • Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.
  • Installs, operates, maintains, repairs, and modifies equipment on designated equipment.
  • Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
  • Analyzes and evaluates products and related performance.
  • Troubleshoots and diagnoses malfunctions to eliminate problems in minimal time.
  • Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.
  • Provide testing and validation support to the manufacturer’s organization, as applicable.
  • Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.

Requirements

  • Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience.
  • Previous experience as Technician/Field Services within medical device industry.
  • Experience with orthopedic anatomy, surgical protocol and medical terminology a plus.
  • Ability to troubleshoot with technical skills, creativity and high discipline.
  • Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.).
  • Ability to read and understand schematics and engineering drawings.
  • Familiar with the FDA 21 CFR, CGMP for Medical devices.
  • Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
Benefits
  • Health, Dental and vision insurance
  • Health Savings Account
  • Healthcare Flexible Spending Account
  • Life insurance
  • Long-term disability leave
  • Dependent daycare spending account
  • Tuition assistance/reimbursement
  • Simple Steps (global well-being program)
  • Incentive plans
  • 401(k) plan plus employer contribution and match
  • Short-term disability
  • Paid time off
  • Paid holidays
  • Employee Stock Purchase Plan
  • Employee Assistance Program
  • Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
  • Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootingdiagnosisrepairinstallationmaintenancetestingvalidationanalyzingevaluating
Soft Skills
communicationcreativitydisciplineanalytical skillsliaisonpresentation skills