Salary
💰 $100,000 - $150,000 per year
About the role
- Provides on-site technical support during the installation, implementation and maintenance of company products
- Ensures adequate records and systems are maintained
- Schedules personnel responding to critical situations
- Maintains communication with design management and specialists in resolving technical problems
- Carries sales or service quota
- Manages subordinate supervisors and/or experienced professionals
Requirements
- Bachelor's degree with a minimum of 5+ years technician, field service, or customer support experience
- Advanced degree with a minimum of 3 years technician, field service, or customer support experience
- Management experience
- Project management experience
- Salesforce.com experience
- Proficient in MS office
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement
- Capital Accumulation Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportinstallationimplementationmaintenanceproject managementcustomer supportsalesforce.comMS Office
Soft skills
communicationmanagementproblem solvingscheduling
Certifications
Bachelor's degreeadvanced degree