Manager

• Provide leadership and oversight for provider contracting, credentialing, onboarding, compliance, audits, and provider communications.
• Ensure service levels, contractual obligations, and compliance expectations are consistently met.
• Conduct cost-benefit analyses for projects and allocate departmental resources effectively.
• Lead strategic planning initiatives and align departmental goals with enterprise objectives.
• Advise senior management on complex or high-impact provider-related matters.
• Identify, recommend, and implement industry best practices to enhance customer experience, increase efficiency, and reduce operational costs.
• Collaborate with internal and external stakeholders to resolve issues, support market needs, and develop innovative solutions.
• Drive cross-functional alignment on strategic initiatives—defining goals, execution plans, and performance metrics.
• Oversee analytical and reporting needs to inform data-driven business decisions.
• Develop and manage the annual budget, monitor variances, and implement corrective actions as needed.
• Establish and maintain policies, procedures, and standards to meet regulatory and compliance requirements.
• Serve as liaison to the Enterprise Credential Committee, overseeing meeting preparation, agenda creation, and minutes documentation.

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