Delta Dental Institute

Business Analyst

• Research and analyze data, business operations, and workflows to identify trends, issues, and opportunities for process improvement.
• Develop or assist in developing recommendations and action plans to address identified business needs.
• Support project planning and management from design and development through testing, implementation, and maintenance.
• Prepare reports and presentations summarizing objectives, findings, and recommendations.
• Collaborate with cross-functional teams to achieve project goals and ensure alignment with business objectives.
• Analyze current processes within Claims, Clinical, and G&A functions to identify potential risks and areas for automation or efficiency enhancement.
• Support RPA projects by gathering requirements, testing solutions, and validating outcomes.
• Create and maintain reports that inform decision-making and support strategic goals.

Associate Business Analyst

Manager

• Provide leadership and oversight for provider contracting, credentialing, onboarding, compliance, audits, and provider communications.
• Ensure service levels, contractual obligations, and compliance expectations are consistently met.
• Conduct cost-benefit analyses for projects and allocate departmental resources effectively.
• Lead strategic planning initiatives and align departmental goals with enterprise objectives.
• Advise senior management on complex or high-impact provider-related matters.
• Identify, recommend, and implement industry best practices to enhance customer experience, increase efficiency, and reduce operational costs.
• Collaborate with internal and external stakeholders to resolve issues, support market needs, and develop innovative solutions.
• Drive cross-functional alignment on strategic initiatives—defining goals, execution plans, and performance metrics.
• Oversee analytical and reporting needs to inform data-driven business decisions.
• Develop and manage the annual budget, monitor variances, and implement corrective actions as needed.
• Establish and maintain policies, procedures, and standards to meet regulatory and compliance requirements.
• Serve as liaison to the Enterprise Credential Committee, overseeing meeting preparation, agenda creation, and minutes documentation.

Manager, Provider Onboarding

Attorney

• Provide legal support, analysis, and insight to attorneys with limited guidance, escalating issues as appropriate.
• Manage time-sensitive projects such as legal research, contract review, and legislative monitoring, demonstrating independent ownership and client-focused delivery.
• Serve as liaison to outside counsel, coordinating documents, communications, and knowledge-sharing.
• Research statutes, regulations, and case law to identify requirements and issues; summarize findings with actionable recommendations for attorneys and business partners.
• Manage key Legal Department processes, including RFPs, contract review, client guidance (under attorney supervision), and internal knowledge management/education initiatives.
• Develop and oversee document production, tracking, and review systems for complex contracts requiring cross-functional coordination.
• Recommend and implement process improvements and best practices in case management, document production, and review.
• Independently manage routine legal tasks and provide regular status updates to attorneys and other stakeholders.
• Act as the initial point of escalation for significant issues raised by legal staff.

Senior Legal Analyst

Auditor

• Lead and perform complex operational, financial, and technology-focused audits
• Conduct internal control consulting engagements, investigations, and special projects
• Provide guidance, training, and mentorship to audit staff
• Lead and conduct audits to evaluate the integrity of financial, operational, and technology-related information
• Assess the effective use of enterprise resources and compliance with laws, regulations, and corporate policies
• Prepare and analyze complex data and system-generated reports to support audit findings
• Develop and present recommendations to strengthen internal controls, enhance efficiency, and mitigate risks
• Review and approve audit staff workpapers, providing feedback and coaching to ensure quality and consistency
• Train and mentor Internal Auditors and Associate Internal Auditors on policies, procedures, and best practices
• Prepare and distribute monthly and quarterly audit reports, including recommendations and management responses
• Collaborate with and respond to external auditors, including CPA firms, regulators, and group auditors

Senior Internal Auditor

Onboarding Specialist

• Analyze and review source documentation and maintain provider contract and credential information in the Provider System of Record
• Assist in the resolution of system issues related to provider onboarding
• Maintain integrity of electronic database and assist provider offices with entering provider contracts, business name changes, tax ID changes, terminations, change of ownership, practice sales, adding associates, license and specialty changes, and provider directory assistance
• Provide verbal or written notification to providers or Network Development to obtain incomplete information required to process work
• Research returned outreach notifications and update the system with corrected information to maintain directory accuracy
• Provide direction to internal teams on provider set up, contracting issues, procedures and practices
• Research issues related to provider contracting and workflows and provide feedback/recommendations to management
• Maintain accuracy and compliance in each entry to ensure regulatory compliance and prevent financial penalties

Associate Business Analyst

Manager, Provider Onboarding

Senior Legal Analyst

Senior Internal Auditor

Provider Onboarding Specialist