MedRhythms, Inc.

Operations

• Case manage prescriptions from intake to completion, monitoring missing information and screening for completeness and quality on all documentation
• Review assigned forms and documents for required information; flag missing or incomplete items.
• Contact healthcare provider offices via fax, email, and phone to request missing documentation or information.
• Record all outreach attempts, and communications in the Company’s CRM (Salesforce).
• Enter information provided on patient enrollment forms and other documents into the company's CRM (Salesforce).
• Upload, categorize, and/or save digital files according to Company procedures.
• Prepare and send routine communications, using approved templates when applicable.
• Communicate professionally and in compliance with Company privacy standards and applicable regulations.
• Complete ad-hoc projects as needed, which could include drafting communications, synthesizing data, or preparing other resources for internal communications and/or partner relationships

Operations Associate

Customer Support

• Serve as the first point of contact for patients and caregivers, building trust, addressing inquiries, troubleshooting issues, and providing timely resolutions.
• Guide new patients through the onboarding process, ensuring a seamless introduction to the device and application.
• Proactively share patient and caregiver feedback with internal teams to inform product development, process improvements, and strategy.
• Help to maintain and update a knowledge base of tech support solutions, procedures, and documentation to assist and communicate with customers efficiently.

Clinical Support Specialist

Account Manager

• Develop and execute a strategic sales plan to achieve and exceed revenue targets within the assigned territory.
• Identify new business opportunities and build relationships with key stakeholders, including physicians, physical therapists, rehabilitation specialists, and the VA system.
• Be a trusted clinical advisor to customers, providing in-depth training and ongoing education on patient selection, therapy implementation and proper use of our products.
• Lead product demonstrations, trials, and evaluations to showcase the efficacy and benefits of our solutions.
• Manage the entire sales cycle from prospecting and lead generation to closing deals and post-sale support.
• Represent MedRhythms at various conferences, workshops, and events to promote products and establish brand presence.

Operations Associate

Clinical Support Specialist

Clinical Territory Manager