MedRhythms, Inc.

Clinical Support Specialist

MedRhythms, Inc.

part-time

Posted on:

Location Type: Hybrid

Location: Portland • Maine • United States

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About the role

  • Serve as the first point of contact for patients and caregivers, building trust, addressing inquiries, troubleshooting issues, and providing timely resolutions.
  • Guide new patients through the onboarding process, ensuring a seamless introduction to the device and application.
  • Proactively share patient and caregiver feedback with internal teams to inform product development, process improvements, and strategy.
  • Help to maintain and update a knowledge base of tech support solutions, procedures, and documentation to assist and communicate with customers efficiently.

Requirements

  • Strong communication and interpersonal skills, with the ability to effectively engage and build relationships with patients and caregivers.
  • Excellent problem-solving abilities, with a proactive and solution-oriented mindset.
  • Ability to adapt quickly to evolving patient and caregiver needs, using judgment and initiative to move forward effectively.
  • Technical aptitude and the ability to quickly learn and understand complex software platforms.
  • Interest in healthcare and/or digital therapeutics or life sciences, with a commitment to improving patient outcomes.
  • Balance a high volume of patient and caregiver interactions and needs without compromising quality or responsiveness.
Benefits
  • Meaningful, purpose driven work on a life-changing product
  • Opportunity for growth across various functions
  • Collaborative, supportive, smart and fun team
  • Generous paid time off: vacation, sick and volunteer time off
  • Downtown Portland, Maine office: Inviting office in the heart of the Old Port
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical aptitudeproblem-solvingsoftware platforms
Soft Skills
communication skillsinterpersonal skillsrelationship buildingproactive mindsetadaptabilityjudgmentinitiativequality assuranceresponsiveness