Salary
💰 $96,200 - $144,560 per year
About the role
- Serve as the first-level of management for escalated issues or concerns
- Determine work procedures, prepare work schedules and expedite workflow
- Evaluate analyst performance to ensure expectations are met in conformance to policies and procedures
- Measure client and market trends, efficiencies and effectiveness of resource allocation and utilization
- Review and standardize procedures to improve efficiency of the analyst team
- Drive internal partnership with sales and all relative partners; develop, create and maintain reporting requirements and ensure systems provide accurate and timely data
- Management responsibilities include: Day-to-day operations of a group of employees; May have limited budgetary responsibility and usually contributes to budgetary impact; Interpret and execute policies for departments/projects and develops; Recommend and implement new policies or modifications to existing policies; Provide general guidelines and parameters for staff functioning; Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies
Requirements
- Bachelor’s degree and at least 4 years of experience in sales analysis and support OR high school diploma and at least 7 years of experience in sales analysis and support
- Experience coaching, mentoring, and training staff
- Experience diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems
- Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction
- Advanced level skill in Microsoft Excel (e.g., AVERAGE function, merging and centering cells, creating a pivot table)
- Intermediate level skill in Microsoft PowerPoint (e.g., applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font)
- Willing to travel up to 80% of the time for business purposes (within state and out of state)