Operations

• Under general supervision, analyzes proposed policies, procedures, forms, and reports; Recommends operational improvement through standardization, simplification, discontinuance and other methods; Recommends installations of new systems/procedures; Reviews organizational functions and structure to avoid overlapping or duplication; May provide security administration to application supported by area when the appropriate written and approved request is received.
• Location: This role is remote, full time M-F 8am-5pm
• Evaluates existing procedures and processes to make recommendations for improvement
• Monitors reports to assess the impact of performance on key measures
• Provides reports and/or analyses of internal performance metric for various projects as well as for individual performance against those metrics
• Assists in the implementation and maintenance of systems or processes to include testing
• May manage and relay the purpose, scope, and status of each implementation to management
• Develops and maintains written procedures within departmental and organizational standards
• May document and streamline automated procedures into end-user training material
• Conducts workflow and process audits of staff and reference materials as needed
• Works with staff and manager to research and document errors, progress, performance or other metrics to assess efficiency
• Provides training for new employees and ongoing training as workflow efficiencies are revised
• Generates data to prepare reports and maintain databases and/or requests reports on specific statistics in order to analyze trends
• Maintains area reports
• Quality check records affecting accuracy of reports by researching and testing processes and methods
• Maintains close contact with management to provide updates on any issue/projects
• Completes special projects and informs management of any trends or changes in statistical reports
• May serve as liaison between the department and other internal/external groups

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