Under direct supervision, the Accounts Payable Representative will manage a portfolio of vendor accounts focusing on dispute resolution (invoice processing is completed by a different team).
Responsibilities include preparing and presenting vendor account reconciliations, resolving aged invoices, vendor disputes/shortages and maintain positive vendor and internal relationships.
They ensure vendor statements are reconciled quarterly or as per contract, logged, imaged, and communicated.
Update statement spreadsheet for accruals booked by Medline’s accounting department.
Initiate and propose dispute settlement discussions between vendors and the business.
Analyze and research high-volume vendor discrepancies, such as quantity shortages, pricing, fees, adjustments, and returns.
They review supporting documentation for vendor shortage chargebacks in our deduction workflow system or Zendesk (customer service platform).
Detect trends in discrepancies, and ensure exception invoices have proper approval.
Manage customer service inquiries from internal/external stakeholders and maintain resolution within our defined service levels.
Prepare monthly portfolio scrubs to illustrate the health of assigned portfolio and present to Team Lead.
Review and address to resolve all outstanding issues listed on aging, GR/IR, parked reports, etc.
Maintain positive relationships with vendors and internal business stakeholders.
Ensuring communication with vendors and internal business stakeholders are within standard SLAs.
Participate and/or lead calls with vendors and internal stakeholders to review accounts and address shortages, deductions, pricing discrepancies, etc.
Actively work, address, and monitor aged open payables balances in collaboration with vendors, Project Managers, and/or Vendor Relations Managers to recover funds from vendors or propose write-offs.
Resolve purchase order goods receipt/invoice receipt imbalances monthly based on company policy.
Adhoc tasks and projects that arise.
Requirements
Education: High school diploma or equivalent.
Work Experience: Previous vendor and/or account reconciliation experience (Unvouched Receipts, Goods Receipt vs. Invoice Received reconciliation, open payables discounts aging analysis, vendor open balances, accruals, etc.).
Knowledge / Skills / Abilities: Ability to work in a fast paced, high volume environment; Excellent analytical and problem-solving skills, with the ability to handle large amounts of data accurately and meet deadlines; Proactive approach to work, with the ability to work independently and as part of a team; High level of integrity and dependability with a strong sense of urgency and results-orientation; Assist with financial audits by providing necessary information and answering auditors' questions; Participate in the implementation of new systems and processes to improve the efficiency and effectiveness of the accounts payable function; Plans and completes work effectively and efficiently and meets assigned deadlines; Ability to provide prompt, courteous and accurate assistance and clear and concise communication to internal and external stakeholders both verbally and in writing; Ability to cooperation with others in a team environment.