Medline Europe

Customer Service Agent

Medline Europe

full-time

Posted on:

Location Type: Hybrid

Location: Brussels • Belgium

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Provide world-class customer service to our customers and account managers
  • Take full responsibility for customer orders – you will enter orders, track shipments, and ensure they are delivered on time
  • Solve problem situations by taking the necessary steps to resolve issues quickly and effectively
  • Provide proactive updates to customers and account managers about the status of their orders
  • Own the entire EDI order process, from the moment the order is placed until the invoice is issued
  • Deliver excellent customer service to ensure customer needs are met, satisfaction is high, and long-term relationships are maintained
  • Keep accurate records of customer complaints and make sure each complaint is handled promptly and in line with established processes and approval flows
  • Actively suggest improvements to our systems and processes and help with their implementation
  • Update the CRM system to log issues, resolutions, and trends, and respond to inquiries from stakeholders and partners

Requirements

  • 1–2 years of experience in a contact center, customer service, or another customer-facing role, and/or have completed commercial vocational education
  • Communicate confidently — you have strong oral, written, and interpersonal communication skills
  • Take pride in delivering excellent customer service
  • Can prioritize and organize a busy workload effectively
  • Stay calm and professional when handling challenging customer situations
  • Feel confident interacting with people at all levels, both internally and externally
  • Are proficient in English and the local language
  • Have strong organizational skills and a structured, methodical way of working
  • Are comfortable working in MS Office
  • Bring a positive, action‑oriented attitude
  • Work well both independently and as part of a team
Benefits
  • Market related salary and a bonus plan
  • A range of training opportunities
  • Employee Assistance Program
  • Hybrid working option
  • International working environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceorder managementEDI order processCRM systemproblem-solvingrecord keepingissue resolutionprocess improvementshipment trackingcomplaint handling
Soft Skills
communication skillsorganizational skillsinterpersonal skillsprofessionalismteamworkindependencepositive attitudetime managementcustomer relationship managementconflict resolution