Medline Europe

Customer Support

• Provide world-class customer service to our customers and account managers
• Take full responsibility for customer orders – you will enter orders, track shipments, and ensure they are delivered on time
• Solve problem situations by taking the necessary steps to resolve issues quickly and effectively
• Provide proactive updates to customers and account managers about the status of their orders
• Own the entire EDI order process, from the moment the order is placed until the invoice is issued
• Deliver excellent customer service to ensure customer needs are met, satisfaction is high, and long-term relationships are maintained
• Keep accurate records of customer complaints and make sure each complaint is handled promptly and in line with established processes and approval flows
• Actively suggest improvements to our systems and processes and help with their implementation
• Update the CRM system to log issues, resolutions, and trends, and respond to inquiries from stakeholders and partners

Customer Service Agent