Medical Informatics Engineering

Customer Support

• Consult with customers on EMR optimization efforts.
• Provide best practices to ensure customer success with the EMR.
• Perform complex configurations to improve workflow efficiencies.
• Provide an exceptional customer experience in every interaction.
• Provide training to client users during deployment to alleviate the training burden from the project team.
• Provide ongoing product education for existing customers.
• Escalate bug fixes to appropriate staff as needed.
• Take initiative to maximize opportunities for personal growth in product knowledge.
• Assist the deployment team with onboarding tasks.
• Requires up to 10% travel.

Application Support Specialist – EMR