Conduct root cause analysis of recurring or high-priority field issues and implement corrective/preventive actions
Partner with Operations, Customer Support, and Quality to resolve member-reported issues efficiently
Recommend hardware and process improvements based on field data and performance metrics
Collaborate with Product and Engineering teams to support new device development, testing, and launch readiness
Inspect inventory, test returns, and validate corrective actions at Sharon Hill warehouse as needed
Requirements
Bachelor’s degree in Electrical Engineering, Computer Engineering, or related field (Master’s degree preferred)
4+ years of experience in hardware engineering, testing, and support
Experience with PERS, medical devices, RPM, or healthcare technology hardware, strongly preferred
Strong knowledge of testing methodologies: Electrical/Power (battery life, load, EMC/EMI); RF/Wireless (Bluetooth, Wi-Fi, LTE performance); Functional/System validation (firmware/hardware integration); Environmental & Reliability (thermal, vibration, humidity); Chemical/Biocompatibility testing for medical device
Experience with Verification & Validation (V&V) lifecycle, translating requirements into test cases, executing, documenting, and ensuring compliance standards
Familiarity with compliance standards (IEC60601, ISO 13485, FDA) and regulatory standards (UL, FCC, CE, FDA Class I/II, ISO 13485)
Proficiency in test equipment and diagnostic tools: oscilloscopes, logic/spectrum analyzers, power analyzers, signal generators; JTAG/SWD debuggers, protocol analyzers (USB, I2C, SPI, CAN)
Engineering Software proficiency: LabVIEW or Python for test automation, MATLAB/Simulink, CAD/EDA tools (Altium/OrCAD), and test management platforms (Jira/Xray, TestRail)
Ability to periodically travel to Sharon Hill, PA warehouse for hands-on support
Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future