Medical Guardian

Data Engineer

• Design, build, optimize, and operate production-grade batch and streaming data pipelines on Azure and Databricks, with a primary focus on real-time IoT and telemetry use cases within a Medallion architecture.
• Develop ETL/ELT workflows to ingest, transform, validate, and serve large volumes of structured, semi-structured, unstructured, and streaming data.
• Build and maintain reliable data products, data services, APIs, and microservices that support operational applications, analytics, software engineering, and ML/AI teams.
• Use Python, PySpark, Spark SQL, SQL, Delta Lake, Databricks Workflows, CI/CD, and related tools to build maintainable, testable, and observable data systems.
• Troubleshoot complex production pipeline issues across Databricks, Azure, streaming systems, APIs, and source systems, including root cause analysis, corrective action, and prevention planning.
• Move quickly from rough business need to prototype, pilot, and production-ready data capability while maintaining appropriate engineering discipline.
• Lead the design and delivery of real-time streaming ingestion and processing patterns for connected medical device telemetry, event data, and operational data feeds.
• Implement streaming solutions using Azure Event Hubs, Azure Stream Analytics, Databricks, Delta Lake, and related Azure integration patterns.
• Define reliability, latency, quality, observability, and supportability expectations for production streaming systems.
• Manage, mentor, and develop data engineers, providing clear expectations, technical guidance, prioritization support, feedback, and accountability.

Principal Data Engineer

Customer Support

• Answer incoming telephone calls from members and/or caregivers needing assistance with their order, product, billing and/or other account services.
• Guide callers through troubleshooting, navigating the company site or effectively using the products or services.
• Maintain superior knowledge of Medical Guardian products, services and billing practices to ensure that information communicated to the member is accurate and complete.
• Perform account updates as needed and thoroughly document conversations to keep member records complete and current.
• De-escalate situations involving dissatisfied members; research issues and offer solutions to resolve problems.
• Be a company brand ambassador, promoting the value of additional products and services during service calls.
• This includes selling add-ons to existing members.
• Display positive attitude while communicating with all internal and external members; collaborate with team members to improve the member experience.
• Meet personal/team qualitative and quantitative performance objectives.
• Perform other duties and responsibilities as assigned.

Member Support Specialist

Operations

• Serve as the primary business owner and relationship manager for Medical Guardian's monitoring center partners.
• Establish, monitor, and enforce performance expectations, service levels, and operational standards with monitoring vendors.
• Analyze monitoring center performance data and trends to identify opportunities for improvement and risk mitigation.
• Drive continuous improvement initiatives focused on alarm handling, response times, service quality, operational efficiency, and member experience.
• Conduct regular business reviews with monitoring partners and hold vendors accountable for achieving agreed-upon performance targets.
• Monitor agent performance, automation effectiveness, workflows, and downstream operational processes to ensure reliable and consistent execution.
• Ensure alarm monitoring protocols, operational procedures, and data management processes support ongoing compliance requirements, regulatory expectations, and business standards.
• Develop, maintain, and govern standard operating procedures (SOPs) related to monitoring operations and alarm handling.
• Partner cross-functionally with Operations, Technology, Product, Member Services, Training, Compliance, and Executive Leadership to ensure monitoring operations support evolving business needs.
• Track, analyze, and report key operational metrics and performance indicators to stakeholders across the organization.
• Provide timely communication regarding performance results, emerging risks, operational issues, outages, and service disruptions.
• Lead vendor accountability efforts related to incident management, root cause analysis (RCA), corrective actions, and long-term mitigation planning.
• Identify and proactively address member experience issues impacting customer retention, satisfaction, and operational effectiveness.
• Monitor and evaluate member attrition trends related to monitoring experiences and partner with stakeholders to implement corrective actions.
• Build, recruit, onboard, train, and lead a Quality Assurance team supporting Member Experience operations.
• Design and implement scalable quality monitoring programs, evaluation frameworks, and performance review processes.
• Develop quality scorecards, audit methodologies, reporting mechanisms, and coaching processes.
• Partner with department leaders to establish quality standards and performance expectations across customer-facing teams.
• Deliver actionable quality insights and recommendations that improve agent performance, customer outcomes, and operational consistency.
• Evaluate, select, and implement quality monitoring technologies, including AI-powered quality management and analytics solutions.
• Create and maintain quality documentation, workflows, templates, and governance standards.
• Lead ongoing calibration efforts to ensure consistency and fairness across quality evaluations.
• Establish quality metrics, reporting dashboards, and executive-level performance communication.

Manager, Monitoring Operations – Quality

Financial Planning and Analysis

• Support the preparation of monthly operational and KPI reporting (total company, business unit, and customer segment levels)
• Support the preparation of monthly financial reporting package (3-statement model, monthly business review deck, monthly financial template for PE-ownership)
• Effectively collaborate with the accounting team on month-end general ledger close, including analysis of actual results vs budget or forecast
• Support the preparation of annual budgets and quarterly re-forecasts
• Support the preparation of rolling cash flow forecasts, including reconciling forecasted cash flows to forecasted financial results
• Support the preparation and refresh of long-term strategic financial plans as requested
• Create financial models and business cases to support strategic decision-making as requested
• Develop volume and rate analysis to enhance understanding of variance drivers, variable vs fixed cost structures, and margin rates
• Partner with the technology team to enhance automated reporting capabilities
• Prepare ad hoc analysis as requested

Senior Financial Analyst

• Lead the preparation of monthly operational and KPI reporting (total company, business unit, and customer segment levels)
• Lead the preparation of monthly financial reporting package (3-statement model, monthly business review deck, monthly financial template for PE-ownership)
• Effectively collaborate with the accounting team on month-end general ledger close, including analysis of actual results vs budget or forecast
• Lead the preparation of annual budgets and quarterly re-forecasts
• Lead the preparation of rolling cash flow forecasts, including reconciling forecasted cash flows to forecasted financial results
• Lead the preparation and refresh of long-term strategic financial plans as requested
• Create and review financial models and business cases to support strategic decision-making as requested
• Develop volume and rate analysis to enhance understanding of variance drivers, variable vs fixed cost structures, and margin rates
• Partner with the technology team to enhance automated reporting capabilities
• Prepare ad hoc analysis as requested

Finance Manager

• Design and build batch and streaming data pipelines on Azure and Databricks, with primary focus on real-time IoT and telemetry use cases within a Medallion architecture.
• Develop ETL/ELT workflows to ingest, transform, and validate large volumes of structured and unstructured data.
• Build and maintain data services, APIs, and microservices for application, analytics, and ML/AI teams.
• Implement real-time streaming solutions using Azure Event Hubs, Azure Stream Analytics, and related Azure integration patterns, with cost-effective throughput, partitioning, and downstream delivery to Databricks.
• Optimize production Databricks pipelines using PySpark, Spark SQL, and Delta Lake, including Spark tuning for performance, reliability, and cost.
• Troubleshoot and resolve complex pipeline issues across Databricks, Azure, and on-premises systems, including root cause analysis and corrective action.
• Partner with data analysts, software engineers, ML engineers, and business stakeholders to translate requirements into technical designs and delivery priorities.
• Apply data quality, validation, and privacy-first practices, and deliver reliable pipelines through software engineering standards, documentation, testing, and CI/CD.

Senior Data Engineer

Account Executive

• Handle inbound and outbound sales calls every day with urgency, care and expertise in order to convert potential customers into subscribers.
• Properly utilize the provided hardware and software such as laptops, headsets, Salesforce CRM, Microsoft applications, and Five9 adapter to properly document sales calls and activities.
• Generously listen, seek solutions, establish value, make a strong recommendation, and overcome objections as part of every sales process to achieve sales goals and best protect our customers.
• Exhibit a high standard of personal and professional ethics while simultaneously achieving excellent results and performing to levels of reward, recognition, and promotion.
• Enact a strong work ethic to complete or exceed handling of least 75 Sales calls in an 8.5 hour shift.
• Flexibility to work weekends, evenings, and holidays as required.

Sales Representative

Performance Marketing

• Design and deliver performance-driven creative across paid channels (e.g., Meta, Google, TikTok, YouTube, etc) that supports awareness, consideration, and conversion objectives.
• Develop engaging organic social content that aligns with brand voice and drives audience engagement (static, motion, and short-form video).
• Produce a high volume of creative variations tailored to different funnel stages, audience segments, and platform requirements.
• Adapt creative to platform-specific best practices across both paid and organic environments.
• Translate acquisition strategy, audience insights, and funnel-stage objectives into clear, compelling design solutions.
• Optimize creative using performance data and engagement metrics to improve results across all channels.
• Build and maintain modular performance marketing design systems that enable rapid iteration across multiple funnel stages.
• Adapt brand guidelines to support both brand-forward upper-funnel creative and direct-response lower-funnel execution.
• Ensure creative is scalable, reusable, and optimized for ongoing content production.
• Retouch imagery, edit video, and perform visual enhancements to deliver polished assets.
• Ensure all paid and organic creative aligns with brand guidelines, accessibility standards, and quality expectations.
• Participate in creative reviews and QA to ensure accuracy and consistency.
• Partner closely with growth, creative, and brand teams to align on campaign objectives, content calendars, and deliverables.
• Present creative work clearly with rationale and iterate quickly based on feedback and performance insights.
• Manage timelines, deliverables, and versioning across multiple campaigns and social channels.
• Support external partners or content creators as needed.
• Develop creative assets for landing pages, email, and partner marketing initiatives.
• Support creative for in-house and external print initiatives, such as event materials, pitch decks, and healthcare marketing assets.
• Maintain a deep understanding of Medical Guardian’s visual identity across all touchpoints.
• Stay current on platform updates and emerging features.
• Apply learnings from testing and performance analysis to refine creative approaches.
• Explore emerging tools, including AI-assisted creative workflows, to improve speed and variation.
• Contribute to a culture of performance-driven creative thinking.