Medical Guardian

Security Engineer

• Design and implement secure architecture patterns across Azure and AWS cloud environments, as well as on-prem and hybrid infrastructures
• Lead security design reviews for infrastructure and application initiatives
• Engineer and optimize enterprise security controls across endpoint protection, threat detection and response, network security, email security, data protection, cloud access governance, and privileged access management
• Define and implement Zero Trust principles
• Harden Azure security posture including Entra ID governance, RBAC design, Conditional Access, PIM, Defender for Cloud, and Private Link architecture
• Implement and manage cloud posture management and cloud workload protection capabilities, including CSPM and CNAPP tooling
• Secure Kubernetes and containerized workloads
• Automate security guardrails using infrastructure as code such as Terraform, Bicep, and CloudFormation
• Implement enterprise data classification, DLP, encryption, and tenant-level controls across Microsoft 365 and Azure to prevent data exfiltration and unauthorized AI service access
• Design, implement, and enforce security controls for enterprise AI platforms including Azure OpenAI, Microsoft Copilot, Azure Machine Learning, and related AI services
• Secure AI model training data, inference endpoints, APIs, and service principals while enforcing governance controls to prevent exposure of sensitive or regulated data
• Develop guardrails to detect and prevent shadow AI adoption
• Evaluate third-party AI tools for security, privacy, and data residency risks
• Partner with Legal and Compliance teams to support responsible AI governance and regulatory requirements
• Partner with DevOps and Engineering teams to integrate automated application security testing, including static analysis, dynamic testing, and secret detection, into CI and CD pipelines prior to deployment
• Perform threat modeling and architecture risk assessments
• Serve as incident response lead for security events, coordinating internal response teams and activating third-party incident response partners as needed
• Lead containment, eradication, and recovery efforts during security incidents
• Enhance detection engineering use cases within SIEM and develop automated response playbooks
• Lead post-incident reviews and root cause analysis
• Lead and facilitate regular incident response tabletop exercises and coordinated response simulations to validate detection, escalation, and cross-functional readiness
• Oversee enterprise vulnerability management including scanning, risk-based prioritization, and remediation tracking
• Develop metrics and reporting for executive visibility
• Support regulatory requirements including HIPAA, HITRUST, SOC 2, and PCI-DSS as applicable
• Assist with audits and evidence collection
• Develop and maintain security policies and standards
• Perform third-party risk assessments
• Oversee MDR detection coverage, alert tuning, escalation workflows, service level adherence, and integration of logging and telemetry between internal systems and third-party providers
• Collaborate with the MSP on infrastructure security hardening, patching strategy, endpoint protection, and configuration management
• Drive continuous improvement through regular performance reviews and security posture assessments with external partners
• Provide technical guidance and drive security best practices across IT and Engineering initiatives
• Serve as escalation point for complex security issues

Senior Security Engineer

Human Resources

• Lead organizational design initiatives to support scaling teams and evolving business needs.
• Own company-wide talent assessment processes, including reviews, goal setting, 9-boxing, talent calibration, succession planning, and follow-up action planning.
• Partner with leaders to translate talent insights into development actions, readiness planning, and follow-up.
• Develop and maintain skill-mapping, job architecture, and salary banding frameworks.
• Support change management and internal communications related to HR programs, org changes, and system updates.
• Partner with VP on development of employee experience strategy, connecting culture, engagement, development, and enablement efforts.
• Design and implement engagement strategies that support remote, hybrid, onsite, front-line hourly, and exempt employee populations.
• Own the quarterly eNPS process, including survey design, outreach, analysis, reporting, and action planning.
• Analyze engagement, retention, and workforce trends to proactively identify risks and opportunities.
• Own and manage Glassdoor and Indeed strategy to support employer brand and talent attraction.
• Manage the employee suggestion box, including trend analysis and follow-through.
• Own the planning and coordination of employee-facing communications related to culture, engagement, and HR programs, ensuring clarity, consistency, and alignment with company values.
• Identify organizational skill gaps and training needs across people leaders and employees.
• Design and deliver manager training and enablement programs focused on performance, feedback, communication, and accountability.
• Continuously improve the performance management tools and processes to support clarity and consistency across the organization.
• Design, plan, and manage corporate responsibility and volunteer programs, including in-person and virtual activities.
• Own and maintain a calendar of HR-programmed activities and events, ensuring balanced and inclusive engagement throughout the year.
• Support wellness programs by partnering with internal stakeholders and the benefits broker to analyze data and drive targeted communication and engagement strategies.
• Partner and support employee relations matters as needed
• Surface themes and insights from HR data, surveys, and feedback channels to inform leadership decisions.

Manager, Organizational Design – Employee Experience

Operations

• Manage CRM case queues related to Technical Support, Operations escalations, Portal issues, Dispatch alerts, and Service Orders.
• Troubleshoot and resolve device activation and order shipment issues.
• Respond to partner support requests in a timely and professional manner.
• Identify inefficiencies in current operations and assist in developing strategies to improve workflows and reduce costs.
• Provide training to operational staff on new systems and procedures.
• Assist with process documentation to ensure clarity and consistency.
• Perform additional operational support tasks as needed.

Operations Specialist

Influencer Marketing

• Architect a social and creator strategy aligned to our evolving membership model.
• Design brand-to-commerce sequencing appropriate for a considered caregiver decision cycle.
• Balance brand investment with performance optimization, understanding that trust precedes conversion in this category.
• Ensure influencer and social content supports:
• Acquisition
• Consideration
• Conversion
• Retention
• Member value reinforcement
• Define and evolve the brand’s social content pillars, establishing the voice, themes, and storytelling frameworks that guide all organic content.
• Own the organic content calendar and drive day-to-day content creation, curation, and publishing across all social channels.
• Partner closely with the Creative Director and Creative team to brief, review, and elevate social-first content.
• Develop and execute strategies to capture first-party data from social and creator programs.

Senior Manager, Social & Influencer Growth

Marketing Operations

• Ensure marketing-generated leads flow cleanly, accurately, and consistently into Salesforce and through the full sales funnel
• Partner closely with Sales Operations to support lead routing, scoring models, lifecycle stages, and closed-loop reporting
• Help define, document, and enforce shared definitions for lead statuses, conversion events, and attribution touchpoints
• Identify and resolve data gaps, sync failures, or workflow breakdowns that impact pipeline visibility, conversion rates, or cost-per-sale reporting
• Support speed-to-contact and data integrity for a high-volume inside sales environment
• Operate Salesforce Marketing Cloud to support lifecycle and campaign execution across email and SMS
• Assist in the build and maintenance of journeys, audiences, data extensions, and automations based on lifecycle strategy and campaign requirements
• Ensure strong QA discipline across sends, personalization logic, dynamic content, and triggered workflows
• Support deliverability best practices, audience governance, and suppression logic
• Partner with Sales, Member Experience, Retention, and Upsell teams to understand how members move through the business
• Ensure each stage of the member lifecycle (acquisition, onboarding, engagement, expansion, retention, win-back) is properly tracked and measurable
• Document the member journey from a systems perspective: what is tracked, where it lives, what triggers it, and what data it produces
• Surface gaps in tracking, automation, or process that limit visibility or operational efficiency
• Own GA4 and Google Tag Manager implementations, including event configuration, conversions, QA, and governance
• Ensure paid media, website, CRM, and lifecycle data remain aligned and consistent
• Troubleshoot discrepancies across analytics platforms, Salesforce, and reporting tools
• Support accurate attribution and performance measurement across channels and campaigns
• Audit how marketing tools and platforms are actually being used versus their full capabilities
• Identify underutilized features, redundant processes, or manual workflows that can be automated
• Build or support automations that reduce labor hours and improve speed, accuracy, and scalability
• Create and maintain SOPs, QA checklists, and documentation for all recurring workflows and system handoffs
• Maintain clear documentation of tools, integrations, data flows, and operational dependencies
• Ensure documentation is usable, current, and accessible—not shelfware
• Help reduce agency dependency by building durable internal knowledge and execution capability

Senior Manager, Marketing Operations

Project Manager

• - Develop and manage project plans: Create long- and short-term project goals, set milestones, and adhere to deadlines to ensure successful project completion.
• - Task delegation: Assign tasks to team members best suited for each task, ensuring efficient use of resources.
• - Resource management: Oversee and allocate resources effectively across multiple business units, ensuring cross-functional teams work in synergy.
• - Decision-making: Make informed, effective decisions when presented with multiple options to ensure project progression.
• - Point of contact: Serve as the primary contact for teams involved in the project, maintaining open communication channels and aligning their efforts with project goals.
• - Stakeholder communication: Liaise with executives and the board to ensure projects remain aligned with organizational objectives and strategic goals.
• - Quality control: Monitor project deliverables to ensure they meet quality standards and remain aligned with stakeholder expectations.
• - Adaptability: Adjust project schedules and targets in response to changes in project scope, financing, or resources.
• - Tools management: Effectively utilize project management tools such as Asana, Jira, Confluence, Excel, and others to ensure smooth workflow and task tracking.