Medical Guardian

Operations

• Manage CRM case queues related to Technical Support, Operations escalations, Portal issues, Dispatch alerts, and Service Orders.
• Troubleshoot and resolve device activation and order shipment issues.
• Respond to partner support requests in a timely and professional manner.
• Identify inefficiencies in current operations and assist in developing strategies to improve workflows and reduce costs.
• Provide training to operational staff on new systems and procedures.
• Assist with process documentation to ensure clarity and consistency.
• Perform additional operational support tasks as needed.

Operations Specialist

Influencer Marketing

• Architect a social and creator strategy aligned to our evolving membership model.
• Design brand-to-commerce sequencing appropriate for a considered caregiver decision cycle.
• Balance brand investment with performance optimization, understanding that trust precedes conversion in this category.
• Ensure influencer and social content supports:
• Acquisition
• Consideration
• Conversion
• Retention
• Member value reinforcement
• Define and evolve the brand’s social content pillars, establishing the voice, themes, and storytelling frameworks that guide all organic content.
• Own the organic content calendar and drive day-to-day content creation, curation, and publishing across all social channels.
• Partner closely with the Creative Director and Creative team to brief, review, and elevate social-first content.
• Develop and execute strategies to capture first-party data from social and creator programs.

Senior Manager, Social & Influencer Growth

Marketing Operations

• Ensure marketing-generated leads flow cleanly, accurately, and consistently into Salesforce and through the full sales funnel
• Partner closely with Sales Operations to support lead routing, scoring models, lifecycle stages, and closed-loop reporting
• Help define, document, and enforce shared definitions for lead statuses, conversion events, and attribution touchpoints
• Identify and resolve data gaps, sync failures, or workflow breakdowns that impact pipeline visibility, conversion rates, or cost-per-sale reporting
• Support speed-to-contact and data integrity for a high-volume inside sales environment
• Operate Salesforce Marketing Cloud to support lifecycle and campaign execution across email and SMS
• Assist in the build and maintenance of journeys, audiences, data extensions, and automations based on lifecycle strategy and campaign requirements
• Ensure strong QA discipline across sends, personalization logic, dynamic content, and triggered workflows
• Support deliverability best practices, audience governance, and suppression logic
• Partner with Sales, Member Experience, Retention, and Upsell teams to understand how members move through the business
• Ensure each stage of the member lifecycle (acquisition, onboarding, engagement, expansion, retention, win-back) is properly tracked and measurable
• Document the member journey from a systems perspective: what is tracked, where it lives, what triggers it, and what data it produces
• Surface gaps in tracking, automation, or process that limit visibility or operational efficiency
• Own GA4 and Google Tag Manager implementations, including event configuration, conversions, QA, and governance
• Ensure paid media, website, CRM, and lifecycle data remain aligned and consistent
• Troubleshoot discrepancies across analytics platforms, Salesforce, and reporting tools
• Support accurate attribution and performance measurement across channels and campaigns
• Audit how marketing tools and platforms are actually being used versus their full capabilities
• Identify underutilized features, redundant processes, or manual workflows that can be automated
• Build or support automations that reduce labor hours and improve speed, accuracy, and scalability
• Create and maintain SOPs, QA checklists, and documentation for all recurring workflows and system handoffs
• Maintain clear documentation of tools, integrations, data flows, and operational dependencies
• Ensure documentation is usable, current, and accessible—not shelfware
• Help reduce agency dependency by building durable internal knowledge and execution capability

Senior Manager, Marketing Operations

Project Manager

• - Develop and manage project plans: Create long- and short-term project goals, set milestones, and adhere to deadlines to ensure successful project completion.
• - Task delegation: Assign tasks to team members best suited for each task, ensuring efficient use of resources.
• - Resource management: Oversee and allocate resources effectively across multiple business units, ensuring cross-functional teams work in synergy.
• - Decision-making: Make informed, effective decisions when presented with multiple options to ensure project progression.
• - Point of contact: Serve as the primary contact for teams involved in the project, maintaining open communication channels and aligning their efforts with project goals.
• - Stakeholder communication: Liaise with executives and the board to ensure projects remain aligned with organizational objectives and strategic goals.
• - Quality control: Monitor project deliverables to ensure they meet quality standards and remain aligned with stakeholder expectations.
• - Adaptability: Adjust project schedules and targets in response to changes in project scope, financing, or resources.
• - Tools management: Effectively utilize project management tools such as Asana, Jira, Confluence, Excel, and others to ensure smooth workflow and task tracking.

Procurement

• Own and maintain the Sales and Operations planning process to develop demand and supply planning models on weekly and monthly cadences.
• Lead 12-month supply modeling, replenishment planning, and forecast reconciliation.
• Drive demand and supply balancing, including scenario modeling for growth, promotions, constraints, and risk.
• Execute end-to-end purchasing activities including PO creation, expediting, follow-ups, cost validation, and tracking.
• Establish and manage PO cadence and vendor adherence to lead times, pricing, and service levels.
• Lead vendor performance management, including delivery adherence, escalations, and corrective actions.
• Maintain item master data and ensure alignment across Salesforce, Datex FootPrint(WMS), and Finance systems.
• Monitor and report on inventory health KPIs including weeks of supply, MAPE, stockouts, aging inventory, refurb yield, and inbound adherence.
• Partner closely with Finance on budget cycles, COGS modeling, forecast updates, and variance analysis.
• Provide clear, predictable inventory and supply signals to Sales, Care, Operations, and Warehouse teams.
• Establish redundancy, documentation, and continuity planning for inventory planning and purchasing functions.
• Adhere to organizational guidelines, internal controls, and financial governance standards.
• Other duties as assigned.

Procurement Manager – Planning, Purchasing

Technical Project Manager

• - Lead projects from initiation to launch, ensuring scope, timelines, and budgets are achieved.
• - Identify and track ROI of a project, highlighting and cautioning against decisions or situations that may impact the value of the overall deliverable.
• - Map and optimize end-to-end business and technical process flows, identifying gaps and improvements.
• - Develop comprehensive project plans that integrate dependencies across IT, Operations, Member Experience, Product, and more.
• - Make informed, effective decisions when presented with multiple options to ensure project progression.
• - Partner with business analysts, engineers, and architects to gather and translate technical requirements into actionable project tasks.
• - Ensure system integrations are designed, documented, and tested properly.
• - Oversee UAT planning and execution, ensuring scenarios simulate real-world environments.
• - Act as the bridge between technical teams and executive leadership, simplifying complex concepts for non-technical audiences.
• - Anticipate risks, dependencies, and bottlenecks; proactively recommend mitigation strategies.
• - Align all deliverables with broader business strategy, customer experience goals, and compliance needs.
• - Drive sprint planning, backlog grooming, and reporting using tools such as Jira, Confluence, Asana, and Excel.
• - Promote best practices in Agile/Scrum while balancing flexibility for project-specific needs.
• - Ensure clear and consistent documentation of technical workflows and decisions.

Full-stack Engineer

• Serve as the primary technical owner for application architecture for new development, while partnering with existing system owners on architectural decisions.
• Make and document architectural decisions related to:
• - Application structure and patterns
• - Technology and framework choices
• - Integration approaches and service boundaries
• Act as the escalation point for complex technical decisions that would otherwise reach executive leadership.
• Design, build, and maintain shared frameworks, libraries, and abstractions that reduce duplication and enforce consistent patterns.
• Write and review production code primarily in:
• - PHP for existing systems
• - C#/.NET for new services and modernization efforts
• Define and uphold the technical quality bar for new development.
• Mentor engineers through:
• - Code reviews
• - Pairing on complex problems
• - Design discussions grounded in real implementations
• Partner with PMO to provide technical input on scoping and estimates.
• Collaborate with DevOps and infrastructure teams on deployment patterns, CI/CD evolution, and environment consistency.

Principal Software Engineer

DevOps Engineer

• Own and manage Azure-based infrastructure including compute, networking, DNS, VPNs, virtual appliances, private endpoints, and storage accounts.
• Support and monitor Proofpoint Email Security, working closely with the Security & Compliance team to investigate threats and mitigate phishing attempts.
• Perform log analysis across platforms such as Azure Monitor, Sentinel, Defender, and Proofpoint to assist in incident triage and root cause investigations.
• Troubleshoot complex network issues at the packet level using tools like Wireshark and perform physical diagnostics and hardware replacements as needed.
• Assist in the administration of Linux-based VMs (RHEL) and cloud workloads in Azure and AWS environments.
• Lead infrastructure automation and scripting efforts using PowerShell Bicep and Bash to improve operational efficiency and reduce manual overhead.
• Contribute to post-incident reviews and work with security teams on continuous improvement of system hardening and defense-in-depth.
• Partner with Help Desk, Security, and Engineering teams to deliver reliable, secure IT services and infrastructure.
• Maintain documentation of infrastructure configuration, network diagrams, and operational runbooks.
• Participate in on-call rotation for high-impact or after-hours infrastructure and security events.
• Design and deploy Azure infrastructure using Infrastructure as Code (Bicep)
• Build and maintain CI/CD pipelines
• Deploy and manage Azure Kubernetes Service (AKS)
• Manage Azure compute, networking, and load balancing
• Troubleshoot infrastructure, performance, and availability issues