Process Improvement Analyst – P&C Claims
Berkshire Hathaway GUARD Insurance Companies
Operations Lead Specialist
Medical Guardian
full-time
Posted on:
Location Type: Hybrid
Location: Philadelphia • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Monitor and update daily reports for order shipments, device activations, and workflow status.
- Identify and document issues affecting order accuracy or Member experience; escalate to the appropriate teams for resolution. This will require as-needed travel to our Sharon Hill, PA warehouse for device troubleshooting.
- Support the coordination of bulk partner orders, verifying details for accuracy and timeliness.
- Ensure all processes are executed within established SLAs and compliance guidelines.
- Assist with resolving open cases and updating records in internal systems.
- Collaborate with warehouse, fulfillment, and customer service teams to address operational questions and keep workflows moving.
- Participate in testing and feedback for new tools, processes, and system updates.
- Provide support for key operational areas, such as partner billing or device tracking, when team members are out.
Requirements
- Bachelor’s degree in Business, Operations Management, or related field (or equivalent experience).
- 1+ years of experience in operations, logistics, or process management (healthcare, technology, or subscription services preferred).
- Strong technical, analytical and problem-solving skills with a keen attention to detail for efficient and expedient issue identification, diagnosis and resolution.
- Comfortable working with operational dashboards, reporting tools, or workflow management systems.
- Excellent communication and collaboration skills, with the ability to work cross-functionally.
- Familiarity with compliance-driven environments and SLA management.
- Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) and CRM/WMS platforms.
- Ability to attend the office 2x per week (Tuesdays and Wednesdays).
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation & Public Holidays)
- Short Term & Long Term Disability
- Retirement Plan (401k)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operations managementlogisticsprocess managementanalytical skillsproblem-solving skillsattention to detailSLA management
Soft skills
communication skillscollaboration skillscross-functional teamwork
