Senior Customer Success Manager – AI, SEO
Evertune AI
SEO and Performance Ops Specialist
Medical Guardian
full-time
Posted on:
Location: Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Medical Guardian is a fast-growing digital health and safety company supporting over 625,000 members and repeatedly listed on the Inc. 5000.
- Own SEO, analytics infrastructure, conversion optimization, and performance reporting across Medical Guardian and MobileHelp.
- Operate as a principal-level individual contributor replacing external agency support and bridging strategy with technical execution.
- Develop and maintain performance dashboards using GA4, Looker Studio, and SQL; calculate funnel metrics (CPS, CAC, CVR, LTV, ROAS) and scale brand-level reporting.
- Align internal sales and marketing data from GA4, HubSpot, Salesforce, and ad platforms; assist attribution modeling and GA4→Salesforce→HubSpot tracking hygiene.
- Own platform hygiene: event naming conventions, tagging logic, data layer structure; QA event tracking via Google Tag Manager and debugging tools.
- Fully own technical SEO execution: identify and resolve crawlability, indexing, schema, and Core Web Vitals issues; structure schema for AEO and SGE readiness and develop 90-day GEO roadmap.
- Analyze user journey friction with heatmaps/clickmaps; run CRO testing using Microsoft Clarity, VWO, or similar; prioritize experimentation on high-traffic/high-CPS pages.
- Own and maintain tools like Adthena and AthenaHQ; ensure cross-brand data consistency and act as technical connector between paid media, lifecycle, and brand.
Requirements
- 5+ years in SEO, digital analytics, and performance marketing operations, ideally in high-volume environments.
- Proven track record of replacing or managing external SEO agencies through in-house technical execution.
- Expert in GA4, Google Tag Manager, and event tracking setup/troubleshooting.
- Proficiency in SQL and Looker Studio (or equivalent BI tools) for building automated dashboards.
- Deep understanding of funnel metrics (CPS, CAC, CVR, LTV, ROAS) and how to align them across multiple data sources.
- Hands-on technical SEO expertise: schema markup, Core Web Vitals, crawlability, indexing, and AEO/SGE readiness.
- Experience with Microsoft Clarity, VWO, Hotjar, or similar for behavioral analytics and CRO testing.
- Strong understanding of attribution modeling (multi-touch, data-driven), GA4 → Salesforce → HubSpot integration, and marketing-to-sales data alignment.
- Experience managing SEO and competitive intelligence tools (e.g., Adthena, SEMrush, Ahrefs) and ensuring cross-platform data consistency.
- Preferred: Experience in consumer healthcare or subscription model businesses; familiarity with AthenaHQ or other GEO tools; strong grasp of paid media performance drivers; background in multi-brand or portfolio-level marketing operations.
- Soft skills: Highly analytical; ability to translate technical findings into actionable insights; comfortable operating as a principal-level IC; strong cross-functional communication and collaboration skills.
