MEDIAGENIX

2nd Line Support Engineer

MEDIAGENIX

full-time

Posted on:

Location Type: Hybrid

Location: Groot-Bijgaarden • Belgium

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

Cloud

About the role

  • Act as the technical backbone for escalated IT issues, providing advanced troubleshooting and resolution beyond first-line capabilities.
  • Serve as a key point of contact for complex incidents and requests in Windows Server, Active Directory (AD), and network infrastructure.
  • Guide and support first-line helpdesk engineers through Jira, ensuring efficient ticket handling and knowledge sharing.
  • Perform system administration tasks: Manage and maintain Active Directory (user accounts, groups, GPOs, permissions), handle Windows Server configurations and updates, perform basic troubleshooting of LAN/WAN connectivity issues and assist with firewall rule reviews and network security configurations.
  • Manage licenses and subscriptions for third-party SaaS solutions, ensuring compliance and cost optimization.
  • Collaborate with other teams (Cloud, DevOps, Security) to resolve cross-functional issues.
  • Maintain documentation for processes, configurations, and troubleshooting steps.
  • Contribute to continuous improvement by identifying recurring issues and proposing preventive measures.

Requirements

  • Strong technical knowledge of Windows environments, Active Directory, and network fundamentals.
  • Familiarity with ticketing systems (preferably Jira) and ITIL-based workflows.
  • Hands-on experience with system administration and basic networking.
  • Ability to mentor and guide first-line engineers effectively.
  • Excellent problem-solving skills and attention to detail.
  • Good understanding of SaaS license management and subscription tracking.
  • Experience with Jira and Confluence automation (e.g., creating workflows, automation rules, and integration with other tools).
  • Knowledge of AI-driven solutions and tools (e.g., machine learning basics, agentic AI, automation platforms like Microsoft Power Automate or Atlassian Automation).
  • Familiarity with scripting (PowerShell) and cloud environments is a plus.
  • Strong communication skills in English.
  • Education: You hold a bachelor’s degree in IT, Computer Science, or related field, or alternatively, relevant certifications (e.g., Microsoft Certified: Windows Server/AD, CompTIA Network+).
Benefits
  • A people-centric culture where your work truly matters
  • Close collaboration with international teams
  • The chance to shape Business Support in a global organization
  • A varied role with real ownership and room to grow

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Windows ServerActive Directorynetwork fundamentalssystem administrationLAN/WAN troubleshootingfirewall configurationsscriptingPowerShellAI-driven solutionsautomation platforms
Soft skills
problem-solvingattention to detailmentoringguiding engineerscommunication
Certifications
Microsoft Certified: Windows ServerMicrosoft Certified: Active DirectoryCompTIA Network+