MEDIAGENIX

Product Designer

• Own the end-to-end design process - from early concepts to production-ready solutions.
• Evolve and refine our product suite while maintaining and improving existing interfaces.
• Transform complex workflows into intuitive, efficient user experiences for highly technical use cases.
• Collaborate closely with Product Owners, Product Managers, Developers, and fellow Designers.
• Help build, maintain, and scale our design system to ensure consistency across products.
• Contribute to strengthening and maturing our design culture.

Support Engineer

• Act as the technical backbone for escalated IT issues, providing advanced troubleshooting and resolution beyond first-line capabilities.
• Serve as a key point of contact for complex incidents and requests in Windows Server, Active Directory (AD), and network infrastructure.
• Guide and support first-line helpdesk engineers through Jira, ensuring efficient ticket handling and knowledge sharing.
• Perform system administration tasks: Manage and maintain Active Directory (user accounts, groups, GPOs, permissions), handle Windows Server configurations and updates, perform basic troubleshooting of LAN/WAN connectivity issues and assist with firewall rule reviews and network security configurations.
• Manage licenses and subscriptions for third-party SaaS solutions, ensuring compliance and cost optimization.
• Collaborate with other teams (Cloud, DevOps, Security) to resolve cross-functional issues.
• Maintain documentation for processes, configurations, and troubleshooting steps.
• Contribute to continuous improvement by identifying recurring issues and proposing preventive measures.

Product Designer

2nd Line Support Engineer