MedBridge Healthcare LLC

Medical Billing and Coding

• Accurately posting incoming payments, including checks, ACH transactions, credit card payments, and electronic remittances
• Generating and distributing patient statements, invoices, and account communications
• Reconciling payments against account balances and researching discrepancies
• Monitoring Accounts Receivable aging reports and following up on outstanding balances
• Communicating professionally with insurance carriers, patients, and client representatives regarding billing questions and payment issues
• Researching and resolving denials, underpayments, disputed charges, and billing discrepancies
• Processing account adjustments, credits, refunds, and write-offs according to established policies
• Reviewing explanation of benefits (EOBs) and remittance advice to ensure accurate reimbursement
• Maintaining detailed documentation of account activity, payment arrangements, and collection efforts
• Collaborating with providers, front office staff, clinical teams, administrative personnel, and client stakeholders to resolve account concerns
• Assisting with month-end billing and revenue cycle activities across multiple client accounts
• Maintaining accurate patient and account information within billing systems
• Supporting audit requests by providing billing documentation and account records
• Managing billing workflows for multiple healthcare clients while meeting quality and productivity expectations
• Performing other related duties as assigned

Medical Billing Specialist

Technician

• Review and analyze ambulatory ECG/EKG data transmissions
• Identify and document cardiac arrhythmias and rhythm abnormalities
• Prepare and compose arrhythmia reports for physicians using proprietary monitoring software
• Ensure accuracy and quality of Holter and ambulatory monitoring interpretations
• Maintain professional clinical documentation and reporting standards
• Assist with maintaining clinical certifications as required
• Perform additional duties as assigned

EKG Technician

• Analyze ambulatory ECG transmissions and identify arrhythmias
• Prepare accurate, physician ready reports using monitoring software
• Ensure timely report completion while maintaining high quality standards
• Monitor transmissions and escalate critical findings when necessary
• Maintain required certifications and continuing education
• Work collaboratively with clinical and operations teams
• Support daily workflow and productivity goals in a 24/7 monitoring environment

Customer Support

• Provide clinical support through a variety of communication platforms including phone, remote computer access systems, and texting platforms
• Provide clinical support to sleep labs according to the preset policies and procedures developed by the area’s medical director
• Assist Physicians with editing report and interpretation templates in our Electronic Medical Record (EMR) systems
• Provide training for the night clinical support staff as needed
• Provide technical support to sleep center staff
• Provide training to client staff, physicians, and MedBridge employees
• Provide support for HST patients, including follow up calls to assure patients receive equipment
• Help to develop clinical operations procedures to improve current standards for diagnostic sleep centers
• Evaluating study data quality for in lab and HST studies
• Score HST, MSLT, MWT, PSG, SPLIT, and PAP studies
• Analyze data that has been acquired during the polysomnographic (sleep) study
• Review and train employees on Lab Retriever functions, sleep software, and scoring processes
• Perform quality assessments on technologist scoring and acquisitions
• Produce comprehensive reports and forward them to the interpreting physician for interpretation
• Comply with applicable laws, regulations, guidelines, and standards regarding safety and infection control issues
• Other clinical duties as required
• Maintain strict confidentiality.

Clinical Support Specialist

Billing Specialist

• Manage and maintain provider schedules and virtual appointment templates.
• Monitor and update internal systems, documentation, and digital workflows to ensure operational accuracy.
• Coordinate onboarding logistics for new staff, including system access, credentialing documentation collection, and internal setup tasks.
• Track and follow up on administrative deadlines, credentialing timelines, vendor tasks, and recurring operational processes.
• Ensure all incoming work is processed within specified SLAs and follows Sanusom’s workflow including entry into all shared trackers in Teams, EHR, Sanusom Portal, CallShaper, etc.
• Perform insurance eligibility checks and verify patient coverage using payer portals or clearinghouses.
• Accurately input and update patient insurance and demographic information in the shared trackers, EHR, Sanusom Portal, etc.
• Prepare daily/weekly/monthly billing batches and ensure accurate coding and charge capture data is passed to billing partners or internal billers.
• Assist in monitoring denied claims or rejections by coordinating with billing vendors or RCM teams for follow-up.
• Maintain payer records and documentation needed for audits or payer communication.
• Manage user permissions and internal system configurations across clinic tools (EHR, scheduling, telehealth platforms, etc.).
• Support platform troubleshooting and coordinate with internal/external tech support for escalations.
• Document internal SOPs and operational protocols; ensure consistency across workflows.
• Act as an internal point of contact for operational questions from clinical or administrative staff.
• Support preparation for internal team meetings, generate reports, and track action items or KPIs as assigned.
• Coordinate recurring administrative functions (e.g., provider onboarding trackers, insurance renewals, system audits).