Assist with installations, configurations, maintenance and troubleshooting
Prepare, implement, and maintain quality documentation
Monitor, triage, assign and follow-up on internal and external work requests or inquiries within corporate turn around time
Review release notes, develop test plans and carry out test cases
Develop and maintain operational processes (reference material)
Ensure all reference material is accurate and complete and available in both French and English
Participate in client meetings and document activities, progress, decisions by producing and distributing meeting minutes
Validate data integrity using the different tools available
Perform data entry as needed
Serve as a primary contact for escalations
Requirements
Post-secondary degree or computer science or related field of equivalent experience
1 to 3 years of relevant experience
Team player
Knowledge of group insurance plan administration and ability to learn new systems
Advanced Knowledge of Excel and Office Suite
Bilingualism (English & French) is a necessary requirement for this position
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrydata integrity validationtest plans developmenttest cases executionquality documentation maintenancegroup insurance plan administrationExcelOffice Suite
Soft skills
team playercommunicationorganizationalproblem-solving
Certifications
post-secondary degree in computer science or related field