Medavie

Bilingual Insurance Customer Service Representative

Medavie

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$40,254 - CA$45,285 per year

About the role

  • Are you passionate about making a difference and delivering exceptional service? Join our team as a Bilingual Customer Service Representative and help us support members across Canada.
  • In this role you will provide support and service to our members where you will have the opportunity to effectively problem solve and contribute positively to a team environment.
  • Your objective in this role is to provide the highest level of customer service possible.
  • Far from your typical contact center experience – we have some of the highest employee satisfaction scores in the company!

Requirements

  • You love helping people – this is non-negotiable.
  • You are a strong communicator – through email and phone, you are clear, concise, and friendly.
  • You bring a positive, solutions-oriented attitude to every challenge.
  • High school diploma required; post-secondary or equivalent experience.
  • Strong attention to detail in a dynamic environment.
  • Ability to work independently in a remote environment; ensuring you are able to sit while using a computer and a headset for prolonged periods of time.
  • Those who have 2+ years with Contact Centre experience and enjoy this industry have proven to be very successful in our environment.
  • Strong technical aptitude – you can navigate multiple applications while supporting callers.
  • You are a problem-solving master; you understand the callers needs and learn quickly how to get the best results in any environment.
  • Language skills: Fluently Bilingual (English & French) written and spoken is required.
Benefits
  • 100% employer paid comprehensive health and dental plan.
  • Monday-Friday shifts ending at 9pm AT (No overnights, No weekends!)
  • Extensive virtual paid training program to set you up for success.
  • Career development and advancement opportunities.
  • Emphasis on work life balance offering wellness benefits, health resources & discounts.
  • 4% Short-Term Incentive Program which recognizes your contribution to our success.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
bilingualcustomer serviceproblem solvingattention to detailtechnical aptitudecontact center experience
Soft Skills
strong communicatorpositive attitudesolutions-orientedindependent workteam environment
Certifications
high school diplomapost-secondary education