Team Leader – Client Solutions, Policy Administration
Medavie
full-time
Posted on:
Location Type: Hybrid
Location: Montréal • Canada
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Salary
💰 CA$82,648 - CA$91,831 per year
Job Level
About the role
- Manage a team of Business Configuration Analysts focused on the accurate and timely configuration of business rules
- Oversee daily operations, ensuring data integrity, compliance with regulatory and organizational standards
- Drive continuous process improvements to enhance client satisfaction and operational efficiency
- Prioritize work to meet evolving business demands while maintaining optimal turnaround times
- Monitor key performance indicators such as productivity, quality, and client service outcomes
- Act as a key liaison between internal stakeholders and the team
- Coach and mentor team members, promoting professional growth and recognizing achievements
Requirements
- University degree in business administration or college diploma in a related field or equivalent
- 5+ years of experience in group insurance and in employee management
- 2+ years in a leadership or team lead role
- Strong understanding of operational workflows, client onboarding methodology, eligibility and claims processes
- Excellent communication, facilitation, and stakeholder management skills
- Proficiency in Microsoft Office Suite
- Experience with business intelligence tools (an asset)
- Basic understanding of data privacy and security standards
- Bilingualism in English and French is an asset
Benefits
- Opportunities for personal and professional growth
- Flexible work options
- Supportive leadership
- Comprehensive benefits
- Competitive pay
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business configurationoperational workflowsclient onboarding methodologyeligibility processesclaims processesdata privacy standardsdata security standards
Soft Skills
leadershipteam managementcommunicationfacilitationstakeholder managementcoachingmentoringprocess improvement
Certifications
university degree in business administrationcollege diploma in a related field