Insurance Customer Service Representative
Medavie
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$40,254 - CA$45,285 per year
About the role
- Provide support and service to our members.
- Opportunity to effectively problem solve and contribute positively to a team environment.
- Provide the highest level of customer service possible.
Requirements
- You love helping people – this is non-negotiable.
- You are a strong communicator – through email and phone, you are clear, concise, and friendly.
- You bring a positive, solutions-oriented attitude to every challenge.
- High school diploma required; post-secondary or equivalent experience.
- Strong attention to detail in a dynamic environment.
- Ability to work independently in a remote environment.
- Those who have 2+ years with Contact Centre experience and enjoy this industry have proven to be very successful in our environment.
- Strong technical aptitude – you can navigate multiple applications while supporting callers.
- You are a problem-solving master; you understand the callers needs and learn quickly how to get the best results in any environment.
- Full fluency in English (spoken and written) is required. Bilingual (English & French) would be considered an asset.
Benefits
- 100% employer paid comprehensive health and dental plan.
- Extensive virtual paid training program to set you up for success.
- Career development and advancement opportunities.
- Emphasis on work life balance offering wellness benefits, health resources & discounts.
- 4% Short-Term Incentive Program which recognizes your contribution to our success.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Contact Centre experiencetechnical aptitudeproblem-solving
Soft skills
customer servicecommunicationattention to detailpositive attitudesolutions-orientedindependent workteamwork
Certifications
high school diplomapost-secondary education