Medavie

Bilingual Customer Service Representative – Federal

Medavie

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$40,254 - CA$45,285 per year

About the role

  • Provide support and service to our providers and members
  • Ensure that the person making the inquiry receives the highest level of customer service possible
  • Participate in an extensive virtual paid training program ensuring preparedness to take calls
  • Contribute positively to a team environment

Requirements

  • The ability to work varying shifts between 7am - 10pm Monday to Friday
  • You like helping people – this is non-negotiable
  • You are a good communicator – through email and phone, you are clear, concise and friendly
  • Whatever it takes attitude, you like a new challenge every day
  • You have training and education and/or relevant working experience in customer service or health and at least a high school diploma
  • Ensure you are able to concentrate, have high attention to detail and sit while using a computer and on a head-set for prolonged periods of time
  • Those who have 2+ years with Contact Centre experience and enjoy this industry have proven to be very successful in our environment
  • Strong technical aptitude – you can multitask and navigate between multiple software applications simultaneously while ensuring you continue to support the caller at the same time
  • You can handle the good and challenging calls
  • You are good at problem-solving master, you understand the callers needs and learn quickly how to get the best results in any environment
  • Must be fluently Bilingual (English and French) both written and verbal in-order to provide services to our customers and communicate with internal stakeholders in both official languages.
Benefits
  • Comprehensive health and dental plan that is 100% employer paid effective on your first day
  • Extensive virtual paid training program
  • Opportunities for career development and advancement
  • Emphasis on work life balance, providing wellness benefits and health resources
  • Fitness center discounts
  • Short-Term Incentive Program which recognizes your contribution to our success
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicebilingualproblem-solvingtechnical aptitudemultitaskingattention to detailcontact centre experience
Soft Skills
communicationteamworkadaptabilitypositive attitudeconcisenessfriendliness
Certifications
high school diploma