Director

• Oversee and manage day-to-day operational tasks, ensuring alignment with organizational objectives.
• Develop, implement, and enforce operational policies and procedures.
• Provide Credentialing team with the tools and training needed for professional growth and success.
• Collaborate across departments to optimize workflows and ensure seamless operations.
• Resolve day-to-day questions and blockers for your team and escalate priority issues when needed.
• Develop measurable goals and performance metrics to evaluate team and operational success.
• Continuously evaluate resource utilization and suggest improvements for better outcomes.
• Supervise and coordinate activities with offshore teams.
• Identify opportunities for process enhancements and drive efficiency improvements.
• Focused on delivering a successful outcome for our clients and able to adapt workflows to accommodate client requests.
• Establish and uphold quality control measures to ensure exceptional service delivery.
• Collaborate with leadership to align operational initiatives with broader strategic goals.
• Take on additional responsibilities as needed to support the organization’s growth.
• Other duties as assigned

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