Meal Ticket

DevOps Engineer

• Lead a team of DevOps engineers and applicative developers, providing technical guidance and mentorship
• Oversee the team’s tasks including planning, prioritization, and execution
• Design, develop, and maintain infrastructure as code using Terraform
• Oversee database administration tasks, ensuring performance, reliability, and availability
• Implement best practices for security, compliance, and operational excellence
• Identifying and troubleshooting issues within the Marketman infrastructure, while suggesting and implementing improvements
• Collaborating effectively with cross-functional teams (team leads, tech leads, developers, product owners, etc.) to ensure high-quality software releases
• Improve CI/CD pipelines (github actions, azure devops), automation, and monitoring to enhance operational efficiency
• Work with different technologies and tools, including: Azure Cloud, K8S, Git actions, MSSQL, MySQL, Mongo, .net supporting infrastructure, DataDog, and other internal tools
• Thinking outside the box, continuously pushing for improvements and optimizations.

Site Reliability Engineer – Team Lead

QA Engineer

• Lead & grow the QA team
• Own & transform QA practices
• Embed quality into engineering
• Leverage AI & automation for testing
• Drive continuous improvement in QA processes

Senior QA Manager, Engineering

Customer Success Manager

• Serve as the primary point of contact for customers, focusing on maximizing ROI with Meal Ticket's product portfolio.
• Identify customer success goals, drive growth and retention, manage renewals, and provide strategic consultation.
• Lead the implementation of engagement strategies across Meal Ticket's products.
• Build and maintain strong relationships with key stakeholders, conducting regular touchpoints and Quarterly Business Reviews (QBRs).
• Monitor product usage and health scores through PlanHat to identify adoption gaps and facilitate full utilization.
• Monitor customer health indicators and execute proactive strategies to prevent churn.
• Own the full renewal cycle for assigned accounts, initiating renewal conversations and securing commitments.
• Develop and implement retention playbooks and execute save strategies for at-risk accounts.
• Help customers achieve their defined success goals by demonstrating how solutions resolve operational challenges.

Customer Success Manager, Operator

• Serve as the primary point of contact for customers, focusing on maximizing their ROI with Meal Ticket's product portfolio.
• Identify customer success goals, driving growth and retention, managing renewals, and providing strategic consultation.
• Lead the implementation of engagement strategies across Meal Ticket's products.
• Design and guide customers' success plans, advocate for their needs through Voice of Customer programs.
• Monitor customer health indicators, identify at-risk accounts early, and execute proactive intervention strategies to prevent churn.
• Own the full renewal cycle for assigned accounts, initiating renewal conversations and securing commitments within contract timelines.
• Help customers achieve their defined success goals by demonstrating how Meal Ticket solutions solve their operational challenges.

Customer Success Manager – Distributor/Supplier

• Support and manage scalable infrastructure on Azure.
• Build and support our Internal Developer Platform.
• Design, develop and maintain infrastructure as code using Terraform.
• Identify and troubleshoot issues within the MarketMan infrastructure, while suggesting and implementing improvements.
• Collaborate effectively with cross-functional teams (developers, product owners).
• Improve CI/CD pipelines (GitHub Actions, Azure DevOps) automation and monitoring.
• Maintain and enhance platform logging and alerting.
• Work with different technologies and tools including: Azure, Kubernetes, GitHub Actions, MSSQL, MySQL, Mongo, .NET libraries supporting the platform, DataDog, and other internal tools.
• Think outside the box, continuously pushing for improvements and optimizations.

Business Analyst

• Own corporate revenue metric definitions including ARR, MRR, pipeline + conversion, bookings, win/loss, churn, expansion, CAC, LTV, and forecasting assumptions
• Build and maintain revenue forecasting and scenario models in partnership with Finance and Revenue leadership
• Develop, maintain, and improve Salesforce reports and dashboards used by executives, Revenue leaders, and the Board
• Ensure Salesforce data requirements related to opportunities, pipeline stages, close dates, and revenue attribution are being met
• Collaborate with RevOps and Finance on reconciliations between Salesforce, billing systems, and financial reporting as required
• Support monthly commission reporting for the Revenue organization
• Build and maintain commission-supporting reports and data views in Salesforce to enable accurate payouts and performance tracking
• Partner with RevOps and Finance to audit commission drivers, resolve discrepancies, and support plan changes or new incentive structures
• Partner with Sales, Marketing, and CS leaders to translate business questions into analytical outputs
• Support GTM planning cycles including quarterly forecasting, capacity modeling, and performance reviews
• Provide ad-hoc analysis and insights that directly inform strategic and operational decisions

Business Analyst, Revenue

Human Resources

• Guide company recruitment efforts by submitting and managing job requisitions
• Oversee the onboarding and offboarding processes
• Support the development and implementation of employee engagement initiatives
• Maintain accurate, timely employee information & HRIS’ data integrity
• Track compliance with all current employment legislation in your region

Senior HR Advisor – Generalist

• Manage customers assigned through a round-robin queue and follow tech-touch playbooks for onboarding and adoption.
• Monitor customer usage and health signals weekly, taking action when accounts show risk indicators.
• Deliver light-touch support through email, in-app messages, and short customer guidance as needed.
• Run the full renewal process for all customers in this segment: send reminders, track progress, follow up, and escalate when needed.
• Carry out annual price-increase communications, manage customer responses, and coordinate with Billing for updates.
• Work closely with Support to help customers resolve product issues and continue progressing in their adoption journey.
• Maintain accurate documentation across systems, ensuring notes, tasks, tags, and renewal stages are kept up to date.
• Follow SLAs consistently and ensure all daily and weekly workflows are completed on time.
• Identify opportunities to improve automations, playbooks, or communication templates and share suggestions with the Team Lead.

Customer Success Associate

Account Executive

• Proactively hunt for new logos and expansion opportunities within a defined territory of foodservice distributors and suppliers.
• Design and execute a territory plan to build a 3x–4x pipeline through cold outreach, social selling, and industry networking.
• Apply sales methodologies (e.g., MEDDPICC) to qualify opportunities, ensuring high-probability deals move through the funnel.
• Identify and engage the 'Economic Buyer' and key influencers within mid-market organizations.
• Manage the end-to-end sales process: discovery, solution mapping, multi-stakeholder demos, and final negotiation.
• Build ROI models that translate Meal Ticket’s technical features into P&L impact for distributors.
• Navigate procurement, legal, and security workflows to secure multi-year contracts.
• Partner with Customer Success to identify, scope, and close cross-sell opportunities for the full Meal Ticket suite.
• Partner with Marketing to align pipeline generation and Account-Based Marketing (ABM) campaigns specifically designed for the Distributor market.
• Provide structured feedback to the Product team regarding Trackmax, Insights, and Impact CRM based on real-time customer insights and sales trends.
• Work closely with Revenue Operations to ensure CRM hygiene, optimize territories, and ensure forecast accuracy.

Senior Account Executive, Distributor/Supplier

• Support and maintain the People Team operations
• Focus on the ongoing implementation of effective HR practices and day-to-day People Operations
• Guide company recruitment efforts by submitting and managing job requisitions, processing candidate applications ensuring timely communication and supporting hiring managers throughout the hiring process.
• Oversee the onboarding and offboarding processes; managing employees through the HRIS, coordinating with internal partners and intuitively using our systems off/onboarding checklists.
• Track local compliance with all current employment legislation in your region, ensuring that all company policies, procedures & compliance requirements are up to date
• Support the administration of Meal Ticket’s annual performance evaluation and reward cycles;
• Maintain accurate HRIS data, including updates to employee profiles, changes, promotions, and documentation management.