Meal Ticket

Customer Success Manager

• Own and elevate the Operator segment across North America
• Build and execute strategies maximizing customer value, retention, and expansion
• Lead a high-touch regional team
• Oversee tech-touch program for scalable engagement
• Define and execute North America Customer Success strategy for the Operator segment
• Own segment health, renewal, and expansion metrics
• Design and implement tiered service models
• Develop and maintain onboarding, product adoption, risk mitigation playbooks
• Lead and mentor a North America Customer Success team
• Define team structure, roles, and career development plans
• Partner closely with Sales, Product, Support, and Implementations teams
• Build a robust customer advocacy and reference program

Director, Customer Success

Billing Specialist

• Optimize the end-to-end subscription billing process, ensuring accuracy, efficiency, and alignment across the customer journey and department lines.
• Manage quote-to-cash systems (Salesforce + Netsuite) and billing operations support for front-line teams.
• Take ownership of sales deal desk processes: supporting sales and renewals teams, addressing operational challenges, and streamlining subscription management.
• Support Salesforce CPQ system’s stability and improvements to support subscription and billing processes.
• Train and support sales and billing teams on CPQ best practices and updates.
• Own a roadmap to drive process improvements in the integration workflow for scalability and efficiency.
• Collaborate with sales, legal, and finance teams to streamline deal desk processes.

Billing Operations Manager

DevOps Engineer

• Lead a team of DevOps engineers and applicative developers, providing technical guidance and mentorship
• Oversee the team’s tasks including planning, prioritization, and execution
• Design, develop, and maintain infrastructure as code using Terraform
• Oversee database administration tasks, ensuring performance, reliability, and availability
• Implement best practices for security, compliance, and operational excellence
• Identifying and troubleshooting issues within the Marketman infrastructure, while suggesting and implementing improvements
• Collaborating effectively with cross-functional teams (team leads, tech leads, developers, product owners, etc.) to ensure high-quality software releases
• Improve CI/CD pipelines (github actions, azure devops), automation, and monitoring to enhance operational efficiency
• Work with different technologies and tools, including: Azure Cloud, K8S, Git actions, MSSQL, MySQL, Mongo, .net supporting infrastructure, DataDog, and other internal tools
• Thinking outside the box, continuously pushing for improvements and optimizations.

Site Reliability Engineer – Team Lead

QA Engineer

• Lead & grow the QA team
• Own & transform QA practices
• Embed quality into engineering
• Leverage AI & automation for testing
• Drive continuous improvement in QA processes

Director, Customer Success

Billing Operations Manager

Site Reliability Engineer – Team Lead

Senior QA Manager, Engineering