Meal Ticket

Account Executive

• Sell MarketMan directly to UK restaurants and hospitality groups, handling full-cycle sales from first touch to close
• Prospect and self-source new-logo business in addition to working warm and inbound leads
• Build, grow, re-engage, and recruit UK partnerships across POS, payments, platforms, resellers, and agencies
• Create joint partner plans and agreed pipeline targets, and manage partner performance
• Enable partners to position and co-sell MarketMan
• Co-sell partner-originated deals and own partner-sourced pipeline and bookings
• Own a blended direct and partner-sourced attainment number
• Decide how MarketMan grows in the UK and share learnings with the global partner team
• Maintain accurate pipeline and partner activity records in Salesforce
• Provide a reliable forecast
• Represent MarketMan at UK shows and relevant partner events
• Travel across the UK to customers, partners, and industry events

Senior Account Executive, Partner Lead

Implementation Specialist

• Own the End-to-End Customer Journey: Serve as the primary point of contact for the customer from kickoff through training completion and early live use.
• Plan and drive: Build and execute implementation and training plans with clear milestones, timelines, owners, and success criteria for each account.
• Portfolio management: Manage a portfolio of concurrent customers at different stages, prioritizing effectively to keep every account moving toward go-live.
• Clean completion: Confirm that implementation and training milestones are fully met before transitioning the account to Customer Success or Support.
• Configure the MarketMan system for each customer: inventory, suppliers, recipes, locations, users, and permissions.
• Own POS and API integration setup end to end, with deep specialization in the Square integration and working proficiency across Toast, EPOS Now, and other supported platforms.
• Partner with the Data Processing team to get customer inventory and item lists processed, validated, and uploaded accurately and on schedule.
• Identify and resolve issues during and after implementation; escalate to Technical Support or R&D with clear, reproducible detail when needed.
• Maintain accurate documentation of configuration decisions, integration setup, and customer-specific requirements.
• Deliver engaging training across formats — 1:1 sessions, cohort-based sessions, and webinars.
• Tailor sessions to real restaurant scenarios and to the customer’s own data, so training maps directly to how their operation runs.
• Verify competency before sign-off, and run refresher or re-training sessions where adoption lags.
• Guide customers toward scalable, self-serve learning: help centre articles, on-demand video, and in-app guidance.
• Document recurring questions and friction points, and turn them into reusable materials that reduce repeat, preventable support contacts.
• Monitor usage and engagement signals through onboarding and early use to proactively surface adoption gaps.
• Flag churn risk early, with documented context and a clear action plan.
• Identify expansion signals — additional locations, users, or modules — and surface qualified opportunities to Customer Success or Sales.
• Coordinate with Sales for handoff context and customer goals, with Support for post-live continuity, and with Customer Success on account strategy.
• Relay structured customer feedback to Product, particularly on integration behaviour, onboarding friction, and feature gaps.
• Keep records, project status, and customer insights current in Salesforce and project tracking tools so program status is always reportable.
• Participate in product, support, and customer success syncs, and share trends observed in the field.

Senior Account Executive, Partner Lead

Implementation Specialist – Onboarding, Training