Meal Ticket

Customer Support

• Maintain an extensive working knowledge of the designated product suite.
• Reply to email/chats and phone tickets in a timely manner.
• Instruct users in proper use of software, and offer suggestions of how to avoid errors in the future.
• Provide Training Materials and Documentation to Customers when requested.
• Escalate support tickets to other departments in the organization to resolve customer's issues.
• Assist with data entry and answering FAQ’s.
• Keep customers updated on the status of open issues.
• Stay abreast on product development to be able to support customers on new product features.

Tech Support Specialist, Tier 1