Implementation Specialist – Onboarding, Training

Meal Ticket

Implementation Specialist managing customer onboarding and training processes for Square and other POS platforms. Leading technical setups and ensuring successful adoption of the MarketMan system with clients' teams.

Posted 8/3/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 $10,000 - $12,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the end-to-end customer journey, including implementation, training, and integration of systems. Proficient in project management, customer engagement, and data handling to ensure successful onboarding and adoption.

Highest-signal resume keywords

Implementation ManagementCustomer TrainingData IntegrationProject ManagementSalesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ImplementationOnboardingCustomer TrainingData Imports/ExportsField MappingTroubleshootingProject ManagementAPI IntegrationConfigurationDocumentation

Soft Skills

FacilitationPresentationCommunicationProblem-SolvingCustomer-First Mindset

Tools & Technologies

SalesforceHubSpotJiraGoogle WorkspaceProject Tracking Platforms

Industry Keywords

Customer JourneyPortfolio ManagementChurn RiskEngagement SignalsRestaurant Operations

About the role

Key responsibilities & impact

Own the End-to-End Customer Journey: Serve as the primary point of contact for the customer from kickoff through training completion and early live use.
Plan and drive: Build and execute implementation and training plans with clear milestones, timelines, owners, and success criteria for each account.
Portfolio management: Manage a portfolio of concurrent customers at different stages, prioritizing effectively to keep every account moving toward go-live.
Clean completion: Confirm that implementation and training milestones are fully met before transitioning the account to Customer Success or Support.
Configure the MarketMan system for each customer: inventory, suppliers, recipes, locations, users, and permissions.
Own POS and API integration setup end to end, with deep specialization in the Square integration and working proficiency across Toast, EPOS Now, and other supported platforms.
Partner with the Data Processing team to get customer inventory and item lists processed, validated, and uploaded accurately and on schedule.
Identify and resolve issues during and after implementation; escalate to Technical Support or R&D with clear, reproducible detail when needed.
Maintain accurate documentation of configuration decisions, integration setup, and customer-specific requirements.
Deliver engaging training across formats — 1:1 sessions, cohort-based sessions, and webinars.
Tailor sessions to real restaurant scenarios and to the customer’s own data, so training maps directly to how their operation runs.
Verify competency before sign-off, and run refresher or re-training sessions where adoption lags.
Guide customers toward scalable, self-serve learning: help centre articles, on-demand video, and in-app guidance.
Document recurring questions and friction points, and turn them into reusable materials that reduce repeat, preventable support contacts.
Monitor usage and engagement signals through onboarding and early use to proactively surface adoption gaps.
Flag churn risk early, with documented context and a clear action plan.
Identify expansion signals — additional locations, users, or modules — and surface qualified opportunities to Customer Success or Sales.
Coordinate with Sales for handoff context and customer goals, with Support for post-live continuity, and with Customer Success on account strategy.
Relay structured customer feedback to Product, particularly on integration behaviour, onboarding friction, and feature gaps.
Keep records, project status, and customer insights current in Salesforce and project tracking tools so program status is always reportable.
Participate in product, support, and customer success syncs, and share trends observed in the field.

Requirements

What you’ll need

2–3 years of experience in implementation, onboarding, customer training, enablement, or a similar technical customer-facing role.
Demonstrated comfort with integrations and data: imports/exports, field mapping, spreadsheets, and troubleshooting data discrepancies.
Strong facilitation and presentation skills, with the ability to train non-technical users clearly and patiently.
Solid project management ability — running multiple accounts and deadlines simultaneously without losing momentum or detail.
Excellent written and verbal communication, plus strong problem-solving instincts.
Working knowledge of tools such as Salesforce or HubSpot, Jira, Google Workspace, and project tracking platforms.
Ability to work independently, take ownership, and operate with a customer-first mindset.
Bachelor’s degree in Business, Hospitality, Computer Science, Engineering, or a related field — or equivalent practical experience.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Meal Ticket Website LinkedIn All Job Openings 51 - 200 employees Founded 2010 🍽️ Food & Beverage 💼 Consulting 📣 Marketing Food & Beverage
Consulting
Marketing Meal Ticket is an all-in-one SaaS platform for foodservice distributors that centralizes CRM, analytics, inventory/restaurant management, trade-show and event management, contract/rebate tracking, and payments. It provides foodservice-specific tools — including a tailored CRM (IMPACT), contract/rebate system (TRACKMAX), restaurant management (MarketMan), reporting/insights dashboards, and trade show/event workflows — to help distributors, suppliers, and operators increase sales, optimize purchasing, and improve operational efficiency. The company emphasizes personalized onboarding, configurable reporting, and integrated data to drive profitability and collaboration across sales, marketing, finance and procurement. Implementation Specialist – Onboarding, Training Job not on LinkedIn 🔥 1 hour ago 🇵🇭 Philippines – Remote 💵 $10k - $12k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🛠️ Implementation Specialist Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own the End-to-End Customer Journey: Serve as the primary point of contact for the customer from kickoff through training completion and early live use.
Plan and drive: Build and execute implementation and training plans with clear milestones, timelines, owners, and success criteria for each account.
Portfolio management: Manage a portfolio of concurrent customers at different stages, prioritizing effectively to keep every account moving toward go-live.
Clean completion: Confirm that implementation and training milestones are fully met before transitioning the account to Customer Success or Support.
Configure the MarketMan system for each customer: inventory, suppliers, recipes, locations, users, and permissions.
Own POS and API integration setup end to end, with deep specialization in the Square integration and working proficiency across Toast, EPOS Now, and other supported platforms.
Partner with the Data Processing team to get customer inventory and item lists processed, validated, and uploaded accurately and on schedule.
Identify and resolve issues during and after implementation; escalate to Technical Support or R&D with clear, reproducible detail when needed.
Maintain accurate documentation of configuration decisions, integration setup, and customer-specific requirements.
Deliver engaging training across formats — 1:1 sessions, cohort-based sessions, and webinars.
Tailor sessions to real restaurant scenarios and to the customer’s own data, so training maps directly to how their operation runs.
Verify competency before sign-off, and run refresher or re-training sessions where adoption lags.
Guide customers toward scalable, self-serve learning: help centre articles, on-demand video, and in-app guidance.
Document recurring questions and friction points, and turn them into reusable materials that reduce repeat, preventable support contacts.
Monitor usage and engagement signals through onboarding and early use to proactively surface adoption gaps.
Flag churn risk early, with documented context and a clear action plan.
Identify expansion signals — additional locations, users, or modules — and surface qualified opportunities to Customer Success or Sales.
Coordinate with Sales for handoff context and customer goals, with Support for post-live continuity, and with Customer Success on account strategy.
Relay structured customer feedback to Product, particularly on integration behaviour, onboarding friction, and feature gaps.
Keep records, project status, and customer insights current in Salesforce and project tracking tools so program status is always reportable.
Participate in product, support, and customer success syncs, and share trends observed in the field. 🎯 Requirements
2–3 years of experience in implementation, onboarding, customer training, enablement, or a similar technical customer-facing role.
Demonstrated comfort with integrations and data: imports/exports, field mapping, spreadsheets, and troubleshooting data discrepancies.
Strong facilitation and presentation skills, with the ability to train non-technical users clearly and patiently.
Solid project management ability — running multiple accounts and deadlines simultaneously without losing momentum or detail.
Excellent written and verbal communication, plus strong problem-solving instincts.
Working knowledge of tools such as Salesforce or HubSpot, Jira, Google Workspace, and project tracking platforms.
Ability to work independently, take ownership, and operate with a customer-first mindset.
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